topic Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC) in Broadband & Landline

Difference between Smart Hub Plus SH30A and SH31B (FTTC)

drmeister — Fri, 29 Nov 2024 11:06:22 GMT

Hi,

This morning I received a new Smart Hub Plus from EE. I was expecting SH31B model but received instead a SH30A hub. Is there any differences between the two?

Thank you

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

XRaySpeX — Fri, 29 Nov 2024 11:21:56 GMT

I've not heard of a SH30A. You sure you don't have the EE Smart Hub (2023), model no. SH20A? I understand it is EE badge-engineered version of the BT SH2 & therefore likely to still have BT firmware.. As such it is a WiFi5 compatible router. 2 later EE routers are the WiFi6 Smart Hub Plus (SH31B) & the WiFi7 Smart Hub Pro (SH40J).

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

drmeister — Fri, 29 Nov 2024 11:50:01 GMT

I would be very annoyed if this is the case as my persistent with them was to so I could get he latest version and also with the added Advanced Parental Controls! I shall send a screenshot of the underside but it is definitely Smart Hub PLUS and definitely SH30A ... the box is also different - it has a WiFi details on the side like the BT hub / SH20A and the packing is also smaller and taller!

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

JimM11 — Fri, 29 Nov 2024 11:57:11 GMT

@drmeister Post a picture up of the router, back and front views, you can remove or hide any details you wish not to be shown.

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

drmeister — Fri, 29 Nov 2024 11:58:49 GMT

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

XRaySpeX — Fri, 29 Nov 2024 12:04:50 GMT

It doesn't say Smart Hub PLUS. Let's see the front.

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

JimM11 — Fri, 29 Nov 2024 12:39:01 GMT

@drmeister Similar but slightly different label on the SH31B, no reference to PLUS apart from on the Cardboard packaging box, Front view and back views will show some more detail picture wise, to get better idea unless you want to call EE CS and find out...

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

drmeister — Fri, 29 Nov 2024 13:33:47 GMT

Here you go guys ....

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

XRaySpeX — Fri, 29 Nov 2024 13:58:25 GMT

Looks remarkedly like a Smart Hub Plus (SH31B).

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

JimM11 — Fri, 29 Nov 2024 15:03:50 GMT

May just be a generational thing, packed at the back of all the other routers, stocks going low would not be surprised the way they throw routers about to check issues. Hopefully OP just put's it on and see's how it updates.

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

drmeister — Fri, 29 Nov 2024 16:09:23 GMT

Well it took me 5 phone calls and convincing 8 different people that I should have one as they advertised it when I switched. After all of that it seems I have the previous generation!

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

XRaySpeX — Fri, 29 Nov 2024 16:30:47 GMT

Never come across that 1 before.

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

drmeister — Fri, 29 Nov 2024 16:39:03 GMT

Glad I have given something to the Community! As long as it works and is stable I am not too bothered ... who knows in the future they might upgrade me as I don't have the more common SH31B 😎

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

Mustrum — Fri, 29 Nov 2024 16:40:35 GMT

I don't have either, but do they both have DSL ports, or is one just a DSL version?

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

XRaySpeX — Fri, 29 Nov 2024 16:48:11 GMT

Both routers have a grey DSL port.

The images were awaiting approval. I have now done so & they should appear soon.

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

drmeister — Fri, 29 Nov 2024 16:48:48 GMT

Nope both have identical rears except this one does not have Red WAN but a yellow one like the Smart Hub 2023 so might be only 1Gb. I also noticed something else ... there is a "Main WiFI" and a "Compatible WiFi", plus you can switch off WiFi completely which I can't see on the SH31B console page (or that one was faulty).

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

JimM11 — Fri, 29 Nov 2024 17:00:53 GMT

@XRaySpeX @Mustrum WAN may only be 1Gb/s, yellow port!

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

drmeister — Fri, 29 Nov 2024 17:01:29 GMT

FYI: Looks like it has done a firmware upgrade as well as GUI upgrade in the last hour and all these options have appeared since.

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

JimM11 — Fri, 29 Nov 2024 17:02:40 GMT

@drmeister Capture the screens as best you can, just in case FW updates jump in and remove any good that it had/has now.

Re: Difference between Smart Hub Plus SH30A and SH31B (FTTC)

drmeister — Fri, 29 Nov 2024 17:24:54 GMT