topic Parent Controls Don't Work in Broadband & Landline

Parent Controls Don't Work

Hrothwyn — Thu, 28 Nov 2024 22:42:32 GMT

Can anyone help? I've been trying to prohibit my son's Pc from accessing the internet (a wireless connection) between certain hours to try and ensure he goes to bed at a reasonable hour. I can't get the app to connect at all, so went into the router settings to do it that way.

I selected his device, set the hours I wanted to deny him access and saved the charges but nothing seems to happen. He can still connect to the internet.

For what it's worth, my modem doesn't look like any of the pictures on the EE website (I have had it for some years).

Re: Parent Controls Don't Work

JimM11 — Thu, 28 Nov 2024 22:50:44 GMT

@Hrothwyn Post a picture up of your router, or see if a label on it with some details. It may not be able to support what you are trying to do.

Re: Parent Controls Don't Work

XRaySpeX — Fri, 29 Nov 2024 01:50:04 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label)?

Re: Parent Controls Don't Work

Hrothwyn — Fri, 29 Nov 2024 08:29:21 GMT

i think it's just an EE Smart Hub. The details on the back aren't much more help, beyond passwords etc.

Re: Parent Controls Don't Work

XRaySpeX — Fri, 29 Nov 2024 10:51:57 GMT

Yes, that's the EE Smart Hub. It is not controlled by any app at all.

You can schedule your child's access to the Net from Advanced > Access Control.

Show us the settings you've used there.

Re: Parent Controls Don't Work

JimM11 — Fri, 29 Nov 2024 11:46:50 GMT

@Hrothwyn Will leave you in the capable hands of @XRaySpeX he has way more knowledge on what you can do with that particular model of EE Router.👍

Re: Parent Controls Don't Work

Hrothwyn — Fri, 29 Nov 2024 14:22:51 GMT

I had been into the router's advanced settings and chosen my son's computer from the list, then wanted to restrict access to any internet connection between 9.45pm and 8am. I saved the changes in the expectations that at 9.45 he would loose the connection (and then turn the PC off). Nothing happened, the connection remains active.

Re: Parent Controls Don't Work

XRaySpeX — Fri, 29 Nov 2024 15:03:49 GMT

Some routers don't like time ranges spanning midnight. Try splitting it into 2 rules for 21:45 to 23:59 & 00:00 to 08:00.

Re: Parent Controls Don't Work

Hrothwyn — Fri, 29 Nov 2024 17:10:18 GMT

I will give that a try, thanks!