topic Re: EE APP in Broadband & Landline

EE APP

CrazyScamp — Thu, 28 Nov 2024 16:00:13 GMT

Hello, Is anyone else experiencing EE App issues.

In particular my groups are not loading which are affecting turn off times for my children in the schedules.

Also I'm on the new WIFI 7 setup with 3 WiFi Pro devices and they keep saying no signal even though they are all working.

I have cleared the Cache and even Cleared the data in the app but still not working.

Anyone else having this issue?

Re: EE APP

Linzi_H — Thu, 28 Nov 2024 18:05:38 GMT

Hi @CrazyScamp

Welcome to the community.

Thanks for trying those steps so far. Have you tried deleting the app altogether and reinstalling this?

Is it only the EE app you're struggling with, what about your main online account?

Linzi

Re: EE APP

JimM11 — Thu, 28 Nov 2024 20:11:45 GMT

@CrazyScamp Everything appears to be ok on Android version 5.50.0.

Re: EE APP

CrazyScamp — Fri, 29 Nov 2024 16:02:18 GMT

I actually did that this morning and seems ok for now, it does still have problems like saying no signal for the wifi pro devices but otherwise all good.

Thanks for the reply 👍