topic Re: Pairing issues in Broadband & Landline

Pairing issues

Lloydevans — Tue, 11 Jun 2024 11:22:51 GMT

I have a Wi-Fi switched fused spur used to control an Aga. I have previously had it linked to my BT router but can not get it to pair with the EE router. I have temporary turned off 5ghz but this has made no difference.

i have managed to pair all other devices to the router

Is there anything I can do to over come this?

Thanks,

lloyd

Re: Pairing issues

Chris_B — Tue, 11 Jun 2024 12:14:38 GMT

@Lloydevans You should have someway to factory reset the spur. If you don’t have the manual for the product you will probably find them via a google search.

Re: Pairing issues

Lloydevans — Tue, 11 Jun 2024 12:34:43 GMT

I know how to reset the switch, however, once reset it will not pair it just times out

Re: Pairing issues

Mustrum — Tue, 11 Jun 2024 15:29:13 GMT

@Lloydevans As well as temporarily turning the 5Ghz band off, depending on the router it will either have an option to go to WiFi5 or a Mode option - or maybe even both - give them a try.

Let us know how you get on.

Re: Pairing issues

SamL2 — Thu, 28 Nov 2024 07:58:39 GMT

Hi I have just moved to EE - I am having the same issue as you - did you get a solution please. I have 2 wifi spurs which control my lights. I managed to get my smart plugs to work. Grteful for any advice.

Re: Pairing issues

SamL2 — Thu, 28 Nov 2024 08:01:10 GMT

I am having the same issue - I have a new Smarthub pro - can you advise how I change to wifi5 or a mode option - I cant see this in the hub manager thanks