topic Checking connection inside and outside home in Broadband & Landline

Checking connection inside and outside home

JO2593 — Wed, 27 Nov 2024 22:22:30 GMT

Unstable ping. Resetting the router via the app normally helps but when going through the process. The message checking the connection inside and outside home this will take about 1 minute is stuck at 1 minute. It doesn't advance.

Re: Checking connection inside and outside home

Leanne_T — Thu, 28 Nov 2024 09:34:11 GMT

Morning @JO2593

Thanks for coming to the community.

Are you checking your connection using the EE app?

Could you try the help on the Fix EE Broadband Connection Problems page and check the connection, does this work for you?

Speak to you soon 🙂

Leanne.

Re: Checking connection inside and outside home

XRaySpeX — Thu, 28 Nov 2024 10:11:56 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label)?