topic Re: One day after activation my router is flashing orange in Broadband & Landline

One day after activation my router is flashing orange

Tommo1979 — Wed, 27 Nov 2024 13:02:20 GMT

Yesterday was activation and I was online but today the router is flashing orange and will no longer work. I have turned it off and on several times to no avail. Is this a common problem?

I work from home and this is very inconvenient as I get little phone data in my house.

Any help / suggestions very welcome please and thank you.

Re: One day after activation my router is flashing orange

JimM11 — Wed, 27 Nov 2024 13:18:10 GMT

@Tommo1979 Not a very common issue, what type of service do you have FTTC or FTTP, if FTTP have a look at the ONT lights to see what condition they are in!

Re: One day after activation my router is flashing orange

XRaySpeX — Wed, 27 Nov 2024 13:51:26 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label)?

Re: One day after activation my router is flashing orange

Tommo1979 — Wed, 27 Nov 2024 15:51:58 GMT

Thank you for your replies, I am at work at the moment (because I can’t work from home) so cannot answer your questions now and at home I have bad data reception so I will likely not be able to answer until tomorrow.

Just wanted to let you know in case it appears like I’m ignoring your questions. I will be back with replies as soon as I can.

Thanks again.

Re: One day after activation my router is flashing orange

JimM11 — Wed, 27 Nov 2024 17:01:21 GMT

@Tommo1979 Hopefully when you get home, it's all working as you expect!👍

Re: One day after activation my router is flashing orange

Tommo1979 — Wed, 27 Nov 2024 17:33:16 GMT

Hi thanks for replying. It’s a Smart Hub SH32B. Any suggestions appreciated.

Re: One day after activation my router is flashing orange

Tommo1979 — Wed, 27 Nov 2024 17:34:24 GMT

Hi thanks for replying. The ONT lights are fine. Not sure how to tell the answer to your first question I’m afraid. I appreciate your help.

Re: One day after activation my router is flashing orange

Tommo1979 — Wed, 27 Nov 2024 17:35:23 GMT

I’m afraid that was not the case. Luckilly I can get data upstairs to reply

Re: One day after activation my router is flashing orange

XRaySpeX — Wed, 27 Nov 2024 17:37:22 GMT

You have Full Fibre (FTTP) from the fact that you have the SH32B & an ONT.

Re: One day after activation my router is flashing orange

JimM11 — Wed, 27 Nov 2024 17:58:06 GMT

@Tommo1979 your equipment type has been answered by @XRaySpeX, so you are down to the ONT lights, 3 should be on, but really need to see the specific of it, picture would be good post it up, cable from the ONT to the WAN on the EE Router, or anything at all could be wrong. Http://192.168.1.254 and on status screen will show if the EE is connected at least to the ONT lan you can post that up also.

Re: One day after activation my router is flashing orange

Tommo1979 — Wed, 27 Nov 2024 18:17:55 GMT

Here is the set up. I hope that’s captures what’s needed to be helpful. Thanks for any suggestions

Re: One day after activation my router is flashing orange

Tommo1979 — Wed, 27 Nov 2024 18:24:33 GMT

I tried the link but it wouldn’t load as my phone isn’t connected to the internet I’m afraid.

Re: One day after activation my router is flashing orange

JimM11 — Wed, 27 Nov 2024 19:17:01 GMT

@Tommo1979 ONT lights do look OK, but no guarantee that the Router is connecting and passing to EE.

Have you tried powering off both ONT and EE Router, then ONT on takes a few minutes to boot, once booted EE Router on, it takes 5 minutes to boot, watch led's of both in boot sequence.

Re: One day after activation my router is flashing orange

Tommo1979 — Wed, 27 Nov 2024 19:57:30 GMT

I hadn’t tried that so I did it but got the same result. I have an engineer coming out but they won’t be here for a week yet. Thanks for the suggestion any others very much appreciated