topic Re: Fibre Optic connection in Broadband & Landline

Fibre Optic connection

Lynnninan — Tue, 26 Nov 2024 18:09:45 GMT

EE sales team came around our block of flats to let us know there will be fibre optic connection to our building soon as now theres is only normal broadband available. Could you be able to let us know when the fibre optic connection to our building will happen?

Building address - *****************

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Re: Fibre Optic connection

Matt_124 — Tue, 26 Nov 2024 18:18:14 GMT

You would have to place an order and at this point an engineer would attend in order to install your service.

Re: Fibre Optic connection

Northerner — Tue, 26 Nov 2024 18:27:21 GMT

Hi @Lynnninan @Matt_124

Depends on the age of the building. City fibre ran a cable into our building and then a connection to all the flats (above the door) daisy chain. From that into your flat. This was 2 years ago and BT won't offer any service until 2026.

Thanks

Re: Fibre Optic connection

XRaySpeX — Tue, 26 Nov 2024 18:27:28 GMT

URGENT: You should remove your postal addy from this public site. You wanna be spammed?

In the meantime using random addys from that locality, no date is given yet for Full Fibre (FTTP) for your addys. You can only get standard ADSL BB:

SOADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	WBC SOADSL Availability
WBC SOADSL 2+	Up to 8.0	--	6.5 to 13.5	Available
SOADSL Max	Up to 5.5	--	5.0 to 8.0	Available
SOADSL Fixed Rate	Up to 2	--	--	Available

but FTTP is not available.

Other addys, taken from the range 1 - 42 can get:

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Range (Mbps)	Availability Date	FTTP Install Process
WBC FTTP	Up to 1000	Up to 220	--	Available

Re: Fibre Optic connection

Matt_124 — Tue, 26 Nov 2024 18:44:51 GMT

I'll admit I did slightly skim the post so missed where the OP enquired more about when the connection would be run to the building.

I took it as asking when their connection would be getting proactively upgraded by Openreach, which can happen, but it is usually much easier and faster to just place an order to prompt this sooner.

Normally with EE, Door to Door agents only go out when the area is FTTP ready and customers can place an order, and as part of this it would schedule the installation.

As a side note for anyone reading this later: There are very few EE-owned Field Sales teams, I believe most have been run by Money Expert so it wouldn't be surprising if they decided to go off-grid to a non-FTTP area for a few sales.

Re: Fibre Optic connection

Lynnninan — Tue, 26 Nov 2024 20:02:24 GMT

Cant place the order as fibre is not yet installed in the building.

Re: Fibre Optic connection

Lynnninan — Tue, 26 Nov 2024 20:04:19 GMT

Our building is like 20 years old, all the other blocks around has fibre, it seems like they somehow has missed 2 blocks.

Re: Fibre Optic connection

Lynnninan — Tue, 26 Nov 2024 20:09:36 GMT

I been in touch with openreach for the past 2 years and it took so long to get all the signing offs from the housing association etc to get a survey done. My contact from open reach has confirmed that their build team are currently in talks to get fibre installed. The promotional guys came from EE/BT and confirmed that they have been specifically asked to come to our blocks to let us know about the upcoming fibre installations, but couldn't tell when. The maximum broadband speed we get at the moment is 6-8 mbps and our next door neighbour gets upto 1000 mpbs.

Re: Fibre Optic connection

Lynnninan — Tue, 26 Nov 2024 20:11:09 GMT

The team came from EE/BT as they were wearing the company's jacket and ID card.

Re: Fibre Optic connection

Mustrum — Tue, 26 Nov 2024 20:34:25 GMT

@Lynnninan It sounds like you are already well ahead of anything that EE or anyone on here can tell you. And as I am sure you know, Openreach need Landlords permission and most also want detailed plans when dealing with Flats and HMO's.

All you can raelly do now is keep a regular check on the BTW DSL checker already linked as it will be the fist place to show when you can place an order. The ISP Order pages will follow shortly after.

This is not customer services, no one has access to account information, so no one can tell you when to place an order.

Re: Fibre Optic connection

Lynnninan — Tue, 26 Nov 2024 20:48:07 GMT

I thought someone from EE customer service might be able to check and contact me back as i dont know how to reach out to them directly through phone/email. According to what the openreach officer has informed me, all the surveys are done and the housing association has signed off the wayleave form. Now as you said its a waiting game. Hopefully the installation will happen quick. Im kind of done with slowest internet speed in the entire country.

Re: Fibre Optic connection

Mustrum — Tue, 26 Nov 2024 20:55:45 GMT

Hopefully not too long for you to wait.

But not something CS could do, nor do they have email contact.

Guess it is down to the Openreach planners now. then the build team.

Re: Fibre Optic connection

XRaySpeX — Tue, 26 Nov 2024 21:40:37 GMT

The link I used was BT Wholesale Broadband Availability Checker > Address Checker. Post just the whole table and the line above it, blanking out your addy.

Re: Fibre Optic connection

Lynnninan — Tue, 26 Nov 2024 22:02:07 GMT

Re: Fibre Optic connection

Mustrum — Tue, 26 Nov 2024 22:11:19 GMT

@Lynnninan I am sure you already know what the table says, but do weekly checks, and you will see when WBC FTTP is available.

Re: Fibre Optic connection

XRaySpeX — Tue, 26 Nov 2024 22:34:07 GMT

@Mustrum : The confusion arose when you said "the BTW DSL checker already linked" when it hadn't.