topic Re: Unable to access WiFi enhancer in Broadband & Landline

Unable to access WiFi enhancer

eefix — Mon, 08 Jan 2024 20:17:33 GMT

Hi,

I'm unable to access the WiFi Enhancer feature (either in the app or on the website) even though i have this included in my internet package (1gbps full fibre).

I contacted support within the app in December and they claimed a fix was on the way, which never came. Is there any way to get in touch with the technical team to resolve this?

Dan

Re: Unable to access WiFi enhancer

Northerner — Tue, 09 Jan 2024 07:02:15 GMT

Hi @eefix

You can contact them the same way as you did before or by called EE on 150.

Thanks

Re: Unable to access WiFi enhancer

eefix — Tue, 09 Jan 2024 08:28:56 GMT

Hi,

They were unable to help resolve the issue - i noticed a lot of people were being assisted on this forum and actually having their issue resolved. I was hoping the same could be done for my issue.

Thanks

Re: Unable to access WiFi enhancer

Paddy-B — Tue, 09 Jan 2024 15:02:43 GMT

Hi @eefix,

Thank you for posting. I'm sorry you can't access the Wifi enhancer and that my colleagues weren't able to help when you called. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy

Re: Unable to access WiFi enhancer

MrGine97 — Sat, 06 Jul 2024 14:27:31 GMT

I’m having the same problem I’ve tried everything restart router reset the app everything only want it to turn game mode on really stressing

Re: Unable to access WiFi enhancer

JimM11 — Sat, 06 Jul 2024 16:13:35 GMT

@MrGine97 You do have the busiest home bundle or the active addon for wifi enhancer?

Standard and Fibre Broadband Plans Terms and Conditions | EE

Re: Unable to access WiFi enhancer

Appleaday — Tue, 26 Nov 2024 10:06:37 GMT

I also have wifi enhancer as an add on to my full fibre all rounder plan but the controls for it are not appearing in the my EE app, again I call customer service and seem to have no idea what is happening, can a EE employee on here please help?

paul

Re: Unable to access WiFi enhancer

JimM11 — Tue, 26 Nov 2024 10:13:01 GMT

@Appleaday If you are looking for help with your wifi enhancer addon option, then a call to EE CS would be your best option. Copied the link below for you to get to them.

Re: Unable to access WiFi enhancer

Appleaday — Tue, 26 Nov 2024 11:16:09 GMT

I’ve just used the link you provided it did some tests rebooted my hub then someone rang me, I explained the problem but again the advisor had no idea what I was talking about