topic Re: My Bill for broadband in Broadband & Landline

My Bill for broadband

cliffordmoggs — Mon, 25 Nov 2024 19:04:02 GMT

To see my bill I have to enter a passcode to verify its me - the passcode is supposed to be sent to my mobile. The problem is this number is not right, it is a different number to the correct number in my profile on record. Any suggestions?

Re: My Bill for broadband

Mustrum — Tue, 26 Nov 2024 10:03:40 GMT

@cliffordmoggs why not give Customer Services a call and get it updated?

https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

Re: My Bill for broadband

Lesley_W — Tue, 26 Nov 2024 10:23:41 GMT

Hi @cliffordmoggs

Welcome to our community.

In order to get the number linked to your online account changed, please give our team a call on 0330 123 1105 and they can help with this.

Lesley