topic Re: no wifi in Broadband & Landline

no wifi

james588 — Mon, 25 Nov 2024 15:41:07 GMT

no WiFi which makes work near impossible. Going on for nearly a week in Edinburgh EH7 5DD. Ee claim only be fixed on 28 Nov. Completely unacceptable and not even offering refund.

Re: no wifi

XRaySpeX — Mon, 25 Nov 2024 15:55:18 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label)?

Re: no wifi

james588 — Mon, 25 Nov 2024 17:02:53 GMT

Nothing to do with that, it's a network problem that open reach will need to fix. I have full fibre. Little benefit in guaranteeing speeds if no WiFi.

Re: no wifi

JimM11 — Mon, 25 Nov 2024 18:21:42 GMT

@james588 You may have to look at getting a backup plan in place!

Re: no wifi

james588 — Tue, 26 Nov 2024 08:40:04 GMT

Now extended deadline to fix to Friday. What appalling service. Forget the stupid badges and deliver a professional service.

Re: no wifi

JimM11 — Tue, 26 Nov 2024 09:02:56 GMT

@james588 Do not understand your posting, are you just venting due to lack of EE managing to supply a steady BB signal to you or the area in general which may or may not be outside of there control?

Re: no wifi

bristolian — Tue, 26 Nov 2024 10:36:10 GMT

The fastest speeds are also only guaranteed over a hard-wired Ethernet connection.

In-home wireless issues will always impact WiFi speeds.

Re: no wifi

james588 — Tue, 26 Nov 2024 14:30:18 GMT

I do not understand why I have no Internet when I am paying over £50 per month for the privilege. There is also a lack of information from EE about the problem and not even an apology or refund for its lack of service.

Re: no wifi

JimM11 — Tue, 26 Nov 2024 14:34:23 GMT

@james588 If you are not sure, have reported the fault, then look at the help for the Auto compensation information. And if you think that fault's do not occur out with the control of any ISP, then did post earlier that you may wish to look at a backup plan which may be a simple as tethering your mobile.

Re: no wifi

james588 — Wed, 27 Nov 2024 11:08:54 GMT

Jim, you seem to be an employee of EE, so perhaps you can explain why the deadline to fix the wifi has now been extended to 3 December 6 pm?

It would help if you or someone from EE explained what the problem is and why it is taking so long to fix? I looked at the auto compensation information. Of course the App has no provision for making a claim for compensation. It is all unsatisfactory and I will certainly be considering my options.

Re: no wifi

JimM11 — Wed, 27 Nov 2024 12:21:52 GMT

@james588 Sorry, just a user like yourself! Deadline moves depending on what is required for the fix, and also who is doing or taking care of it, there is no claim for auto compensation, as long as you have reported the fault then after 2nd day of not being fixed compensation start's off, paid 30 day's once they know what is the due payment.

If EE do not know exactly what the fault condition is then they cannot pass any information on, it is just the way it is, may not be to the satisfaction but they are supplying estimated fix times and estimated is what it means can slide either way early/latter.

Re: no wifi

XRaySpeX — Wed, 27 Nov 2024 14:19:48 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.