topic Wifi in Broadband & Landline

Wifi

stefany19 — Tue, 26 Nov 2024 00:38:36 GMT

i paid for my broadband 2 times i paid ces app earlier than my day of worship and they also withdrew my day of worship today what should i do to get my money back

Re: Wifi

Leanne_T — Tue, 26 Nov 2024 10:59:49 GMT

Morning @stefany19

Thanks for coming to the community.

Is your broadband account showing in credit after the payments have been made?

If so, please call us and our broadband guides will help you get this refunded.

Thank you.

Leanne.

Re: Wifi

stefany19 — Sat, 07 Dec 2024 20:51:05 GMT

no, the payment itself shows only the first 20 pounds and 24 November 30.99 pounds, and the payment that I paid in the meantime does not show 30.99 manually.

Re: Wifi

Peter_W — Sun, 08 Dec 2024 11:21:32 GMT

Hey again @stefany19, thanks for sending those details over!

If you have direct debits set up already, then there's a chance this will still be taken even if you've made a manual payment.

Like @Leanne_T mentioned, we don't have direct account access via these forums, so if you get in touch with our Broadband Billing team, they'll be able to check this for you directly and say for sure how things are looking.

Peter