topic Re: How do I sent the Broadband equipments back if I dont have return label from EE? in Broadband & Landline

How do I sent the Broadband equipments back if I dont have return label from EE?

Shaggyshyper — Thu, 19 Sep 2024 12:26:31 GMT

Hey All,

I placed an order for Broadband + TV combo last week of August with activation date of 10 Sept. EE was not able to fullfill the order after the installation getting failed from Openrach end. I have no idea why it failed what are the reasons because nobody from EE customer support ever game me a staight answer. The equipments were delivered 2 days prior to the order failure.

Long story short, I ended up getting BT broadband because they were able to activate it within 2 days. Now I have EE equipments and customer service told me that I will be getting a prepaid return label to ship them out. I still dont have them after 2 weeks and not sure how to return them. I dont want to get charged for not returning. Is there a way to get prepaid label from Royal Mail just like how Sky do things?

Re: How do I sent the Broadband equipments back if I dont have return label from EE?

XRaySpeX — Thu, 19 Sep 2024 13:40:48 GMT

If it's an EE Smart Hub or newer (listed in following link) then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

Re: How do I sent the Broadband equipments back if I dont have return label from EE?

angelblue1968 — Mon, 25 Nov 2024 10:24:12 GMT

EE What be send my bt devices back I no return label so can’t send them back

Re: How do I sent the Broadband equipments back if I dont have return label from EE?

JimM11 — Mon, 25 Nov 2024 11:03:08 GMT

@angelblue1968 Follow the guidance above and call to get the returns bag sent to you...

Re: How do I sent the Broadband equipments back if I dont have return label from EE?

wasteoftime31 — Fri, 27 Mar 2026 09:24:30 GMT

simple don't use EE

Re: How do I sent the Broadband equipments back if I dont have return label from EE?

JimM11 — Fri, 27 Mar 2026 09:35:45 GMT

That will work, no need to return anything as you will have nothing from EE.