topic Re: Newtork Interface eth 1 2 or 3, keep going down and up in Broadband & Landline

Newtork Interface eth 1 2 or 3, keep going down and up

CJMH — Fri, 23 Feb 2024 08:25:29 GMT

Hi,

Newtork Interface eth 1, 2 or 3, keep going down and up is this normal and what does it mean? Is the hub bringing them down and up?

The hub is the EE Smart Hub Plus, the latest one

Here is just an example but there are many, many lines of this:

23/02/2024, 07:37:00	Network interface eth3 down
23/02/2024, 07:36:03	Network interface eth3 up
23/02/2024, 07:35:59	Network interface eth3 down
23/02/2024, 07:35:02	Network interface eth3 up
23/02/2024, 07:34:57	Network interface eth3 down
23/02/2024, 07:34:00	Network interface eth3 up

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Mustrum — Fri, 23 Feb 2024 15:52:37 GMT

@CJMH do you have anything connected to your router ethernet ports?

Are you having problems with your service?

I note you have already asked about eth0 - but have not said much about any issue you might be having.

Re: Newtork Interface eth 1 2 or 3, keep going down and up

CJMH — Fri, 23 Feb 2024 15:58:45 GMT

Hi,

sorry should have said more but was trying to get more info for self understanding.

regular drops from the internet. Hybrid connect won’t pair but did once. Eth 1 to 4 are Ee tv, hybrid connect, NAS

thanks

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Mustrum — Fri, 23 Feb 2024 16:43:55 GMT

@CJMH is your service Full Fibre or via a telephone line?

I beleive there will be lots of other entries in the log, but spotting the ones triggering the eth down might take a bit of looking at.

You could try disconnecting your LAN devices to see if the trigger is coming in on eth 0 and if that is not your ONT what is connected to it? If it is the ONT, do you notice any change to the lights on the ONT - the LAN one will go down, but do the others change?

Re: Newtork Interface eth 1 2 or 3, keep going down and up

CJMH — Sun, 25 Feb 2024 13:56:22 GMT

@Mustrum

Full FIbre 900mb

Only 1 or 2 eth0 disconnections, eth0 is connected to ONT. ONT lights are as expected, one going off briefly when eth0 drops.

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Barnesbj — Thu, 18 Jul 2024 16:29:43 GMT

Hi, did you get anywhere with this issue?

I have just had a new EE Smart Hub router (swapped from BT Smart router on Halo 3) installed.

One of my CCTV cameras seems to have an issue similar to the one you describe.

About every 11 mins, the camera reboots itself.

This did not occur with the BT router.

This coincides with these two messages in the router log at the same time.

18/07/2024, 16:42:00	Network interface eth4 up
18/07/2024, 16:41:58	Network interface eth4 down

EE did not know what this message meant but has agreed to send a replacement router.

Did you manage to find out what the problem may be?

Barry

Re: Newtork Interface eth 1 2 or 3, keep going down and up

XRaySpeX — Thu, 18 Jul 2024 16:33:23 GMT

@Barnesbj : Is the camera connected by Ethernet? "eth4" is LAN port 4.

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Barnesbj — Thu, 18 Jul 2024 16:38:23 GMT

Hi, thanks for the prompt reply.

The problem occurs on whichever ethernet port I connect to and with other wired devices when I connect them.

Barry

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Barnesbj — Thu, 18 Jul 2024 16:44:22 GMT

I've just had a new EE router (Smart Hub) Having changed from BT) and am having these issues , please see below. This happens on all Ethernet ports when connect to a device.

Did you get your problem resolved?

18/07/2024, 16:42:00	Network interface eth4 up
18/07/2024, 16:41:58	Network interface eth4 down

Barry

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Barnesbj — Thu, 18 Jul 2024 16:45:41 GMT

Hi again, I should have asked if you had any resolution to a similar issue.

Barry

Re: Newtork Interface eth 1 2 or 3, keep going down and up

CJMH — Thu, 18 Jul 2024 17:09:32 GMT

I waited for a firmware upgrade to the EE Smart Hub and it seems to not be a problem any more

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Barnesbj — Sun, 21 Jul 2024 18:48:50 GMT

Can you please give me the current firmware version with which your router is loaded?

Re: Newtork Interface eth 1 2 or 3, keep going down and up

CJMH — Sun, 21 Jul 2024 18:54:04 GMT

r1.34.1-R-1055417-PROD-83002

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Eddie42-1 — Wed, 13 Nov 2024 16:13:57 GMT

Hi,

I'm having this same issue, all my ethernet ports are turning off. When I switch the TV on I get an error message saying Ethernet Not Connect. I have to wait several minutes before I can use the TV. The same games for my XBOX, it says you are not online again have to wait for the connection. When TV and Xbox are in use, I have no issues. It's only when they are switch off.

My firmware version is this- r1.35.0-R-1138091-PROD-83002

My firmware has never been updated. How do I download and install the latest firmware?

Re: Newtork Interface eth 1 2 or 3, keep going down and up

CJMH — Wed, 13 Nov 2024 17:08:11 GMT

I was told there is no way for a user to force an upgrade, they just happen when EE decide. To my knowledge this is still the case.

Re: Newtork Interface eth 1 2 or 3, keep going down and up

XRaySpeX — Wed, 13 Nov 2024 17:14:04 GMT

@Eddie42-1 : You have the latest.

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Eddie42-1 — Thu, 14 Nov 2024 20:27:30 GMT

Thanks for the response

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Eddie42-1 — Thu, 14 Nov 2024 20:28:57 GMT

So, is if I have the latest firmware but still having this issue. Do I have a faulty router?

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Mikeharris1971 — Tue, 19 Nov 2024 07:08:52 GMT

got exactly same issue, on my second router and still same issues. connection doesnt drop on wifi but turns off on ethernet connections to x2 ps5`s, seems to be a router software issue

Re: Newtork Interface eth 1 2 or 3, keep going down and up

Christopher_G — Tue, 19 Nov 2024 15:33:48 GMT

Hi @Mikeharris1971

Welcome to the community.

Have you spoken with our Technical Support team? They'll be able to check everything from our side and run through some troubleshooting with you.

Chris