topic Re: Eufy Doorbell in Broadband & Landline

Eufy Doorbell

jenbird — Thu, 21 Nov 2024 19:09:29 GMT

Hi,

I am having real difficulties setting up my Eufy Doorbell to the wi-fi it just wont connect? i have changed the setting in the management page to 2.4. I have re set the eufy but it says to turn off Firewall and I am unable to turn off Firewall in my hub?

Re: Eufy Doorbell

Mustrum — Thu, 21 Nov 2024 19:32:18 GMT

@jenbird Which router do you have and what model doorbell?

Please read out the model numbers as there are many models.

Re: Eufy Doorbell

JimM11 — Thu, 21 Nov 2024 19:49:18 GMT

@jenbird And you do not ever want to turn of a firewall, is this a new doorbell that you are installing? You can go outside to the doorbell location with your mobile, and see if the wireless signal disappears from your mobile.

Re: Eufy Doorbell

jenbird — Thu, 21 Nov 2024 19:59:37 GMT

Its a smart hub plus

Doorbell model is E304

Doorbell was purchased new from amazon, I have just spoken to EUFY and they have said you cant have FIREWALL on but there is no option to turn it off? I have the doorbell inside next to the hub and still wont connect

Re: Eufy Doorbell

Mustrum — Thu, 21 Nov 2024 20:06:51 GMT

So what setting on 2.4 management page did you change?

Try switching the 5Ghz band off, WiFi 6 to 5 and WPA3 to 2.

Re: Eufy Doorbell

Mustrum — Thu, 21 Nov 2024 20:09:08 GMT

Do you mean E340?

Re: Eufy Doorbell

jenbird — Thu, 21 Nov 2024 20:19:22 GMT

yes sorry E340

Re: Eufy Doorbell

Mustrum — Thu, 21 Nov 2024 20:25:49 GMT

So you marked this as solved, is Tha correct?

Re: Eufy Doorbell

XRaySpeX — Thu, 21 Nov 2024 20:28:20 GMT

They're talking rubbish! The firewall there to protect you from remote attacks. Most users will have it on even if it can be disabled. My Ring Doorbell has no trouble operating alongside the firewall & is able to send video to Ring & get it back. So is this Eufy worse than a Ring?

Re: Eufy Doorbell

jenbird — Thu, 21 Nov 2024 20:40:50 GMT

i also had no problem with RING until it stopped working after 2 years, then went on reviews and got EUFY…

Re: Eufy Doorbell

XRaySpeX — Thu, 21 Nov 2024 20:49:42 GMT

Well, I've been running my Ring for about 5 years.

Re: Eufy Doorbell

Chris_B — Thu, 21 Nov 2024 20:50:38 GMT

@jenbird Are you using the doorbell as standard alone with a chime or are you also connecting it to a eufy Homebase ?

You need to make sure your phone or tablet your settings this up with is also connected to 2.4Ghz when you set this up if you have 5Ghz enabled.

Re: Eufy Doorbell

jenbird — Thu, 21 Nov 2024 21:02:30 GMT

Standard alone without Homebase.

I’ve changed all the settings to 2.4 in the home management page. Eufy are getting someone to call me as they are adamant the firewall needs turning off. I just wish it had said that when I purchased it.

Re: Eufy Doorbell

jenbird — Thu, 21 Nov 2024 21:03:39 GMT

That’s good to get 5 years..we have lots of deliveries being a business so only managed to get 2 years out of our ring

Re: Eufy Doorbell

JimM11 — Thu, 21 Nov 2024 21:05:36 GMT

@jenbird Are you changing anything on the EE Router????

Re: Eufy Doorbell

jenbird — Thu, 21 Nov 2024 21:14:11 GMT

Changed the router to use 2.4 instead of 5. That’s what they advised but still not working…so annoying!

Re: Eufy Doorbell

Mustrum — Thu, 21 Nov 2024 21:19:08 GMT

What about the WIFI 6 to 5 and WPA 3 to 2 as I mentioned earlier?

Re: Eufy Doorbell

jenbird — Thu, 21 Nov 2024 21:23:08 GMT

WiFi 6 to 5

WPA is set to 2

still no joy

Re: Eufy Doorbell

JimM11 — Thu, 21 Nov 2024 21:28:13 GMT

@jenbird You set the 5Ghz switch to off and saved on the EE manager correct?

Re: Eufy Doorbell

jenbird — Sat, 23 Nov 2024 08:35:00 GMT

Jimm11, yes done this - no joy