topic My EE Hub has now taken on BT Hub details - what is happening? in Broadband & Landline

My EE Hub has now taken on BT Hub details - what is happening?

Nitonboy — Wed, 20 Nov 2024 20:41:43 GMT

Tonight my EE Smart Hub is not recognising itself and is masquerading as my (old) BT hub.

Have to put in its name & pw.

What is happening?

Re: My EE Hub has now taken on BT Hub details - what is happening?

JimM11 — Wed, 20 Nov 2024 21:00:45 GMT

@Nitonboy You must have selected to do the easy transfer, that is what it does, takes the old name/ password and puts it on you EE Router.

Set up your EE Home Broadband Hub | Broadband help | EE

Reset button on the router, called factory reset. will put it to the OOB settings. Keep fiddling you better learn how to use the HELP above.

Re: My EE Hub has now taken on BT Hub details - what is happening?

Nitonboy — Wed, 20 Nov 2024 20:55:28 GMT

Ok. I was 'fiddling' about. Can I revert back do you know?

Re: My EE Hub has now taken on BT Hub details - what is happening?

Chris_B — Wed, 20 Nov 2024 23:05:53 GMT

@Nitonboy You’ll have to factory reset it, this will put it back to how you got it out of the box. There is a small hole on the router it’s got reset next to it. With it powered on push a pin in it and hold it there for around 30 seconds this will factory reset it.