topic Re: Transferred from BT to EE in Broadband & Landline

Transferred from BT to EE

Nitonboy — Wed, 20 Nov 2024 19:56:08 GMT

Having just transferred from BT having had HALO 500+ with a WiFi Disc & Hybrid Connector. Are these returned with the Hub?

If not can they be used with my EE Super Hub Plus?

Re: Transferred from BT to EE

JimM11 — Wed, 20 Nov 2024 20:24:33 GMT

@Nitonboy Picture of the wifi disc, may be easiest unless it is black complete wifi then (NO) send it back you need to get a EE wireless replacement, SW30A would be the model required, your Hybrid should work fine with the EE Router, so keep that, only difference is the aesthetics of the New looks like the router, to the old looks different. Will link the hybrid so you can see. and that would be a discussion for you and EE to have....

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi
https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up

JUST one bit of advice, you have 60 day's to return any BT equipment, SO until you are a happy bunny, do not run out and post anything back, if you do not have it you cannot go back to it!!!!

If you did not do package like for like, then EE Will be telling you everything that you have to return....

Re: Transferred from BT to EE

Profile closed — Wed, 20 Nov 2024 20:17:54 GMT

I returned the Hub and the Disc. They can't be used, in conjunction. Depending on your package you can request up to 3 wifi + extenders (the EE equivalent of the discs).

Kept the Hybrid connector as I assumed it would work on EE, being EE branded. Indeed, I'm getting prompts in the app to reinstal it, but won't bother. In 2+ yrs w BT I never needed it once.