topic Re: Got a new EE SH20A hub in the post but it won't link to printer in Broadband & Landline

Got a new EE SH20A hub in the post but it won't link to printer

Ma19a — Sun, 19 Nov 2023 09:30:55 GMT

BT updated my contract and sent me a new EE SH20A hub, but even though I could connect all my other WiFi equipment my Canon MG 3600 series printer just won't pair even though it did with my older BT Smart Hub 2

Re: Got a new EE SH20A hub in the post but it won't link to printer

Northerner — Sun, 19 Nov 2023 12:34:07 GMT

Hi @Ma19a

Are you connecting to the 2.4 GHz network. If not it won't connect.

Thanks

Re: Got a new EE SH20A hub in the post but it won't link to printer

Ma19a — Sun, 19 Nov 2023 12:38:25 GMT

Tried switching off the 5ghz WiFi in the hub options and tried to connect with just 2.4ghz activated but it still didn't work.

Re: Got a new EE SH20A hub in the post but it won't link to printer

Christopher_G — Sun, 19 Nov 2023 15:18:08 GMT

Could you describe the point in which it's failing, @Ma19a? We'll do our best to help.
Chris

Re: Got a new EE SH20A hub in the post but it won't link to printer

Ma19a — Sun, 19 Nov 2023 15:26:04 GMT

Basically I turn the Canon MG 3600 printer on, press the WiFi button on the printer then the colour button, then the WiFi button again to activate the WPS, then press the WPS button on the EE hub and then nothing happens.

The WiFi light on the printer just keeps flashing and my laptop won't pick the printer up. The EE hub is right next to the printer.

Re: Got a new EE SH20A hub in the post but it won't link to printer

Christopher_G — Sun, 19 Nov 2023 15:47:42 GMT

Does the user guide for the printer have a back-up set up process, @Ma19a? Like through an application rather than through WPS?

Chris

Re: Got a new EE SH20A hub in the post but it won't link to printer

Ma19a — Sun, 19 Nov 2023 15:50:46 GMT

Apparently you can set it up for WiFi via USB cable, but the Canon software that allows you to do this is not compatible with Windows 11 which is on my laptop.

Re: Got a new EE SH20A hub in the post but it won't link to printer

Christopher_G — Sun, 19 Nov 2023 16:00:04 GMT

Are there any other software versions they offer that is compatible with Windows 11, @Ma19a?

Chris

Re: Got a new EE SH20A hub in the post but it won't link to printer

Ma19a — Sun, 19 Nov 2023 16:12:49 GMT

Just figured out how to do it via my smartphone using the Canon printer app, everything is working now.

Re: Got a new EE SH20A hub in the post but it won't link to printer

James_B — Mon, 20 Nov 2023 08:09:21 GMT

Thanks for sharing your solution, @Ma19a 🙂

James

Re: Got a new EE SH20A hub in the post but it won't link to printer

Daveh46 — Tue, 19 Nov 2024 18:20:54 GMT

Do tell me how, because I have the same problem!

Re: Got a new EE SH20A hub in the post but it won't link to printer

Linzi_H — Wed, 20 Nov 2024 09:14:25 GMT

Hi @Daveh46

Have you tried any steps within this thread that have been suggested? If so, are you still no further forward?

Have you tried using the Canon printer app?

Linzi

Re: Got a new EE SH20A hub in the post but it won't link to printer

Daveh46 — Wed, 20 Nov 2024 18:33:14 GMT

Thanks for your concern,

Yes I sorted it by downloading new driver from Canon which gave full instructions for Wifi installation on a new network. Could have done it blindfold ten years ago but not something you have to do every day.

Still haven't sorted the phone out but that can wait, it's not urgent.