topic Re: Broadband account would link with my ee phone account in Broadband & Landline

Broadband account would link with my ee phone account

amylmoore — Sat, 16 Nov 2024 22:34:59 GMT

everything is set up but still saying this in app

any ideas?

Michael_D — Mon, 18 Nov 2024 08:56:47 GMT

Welcome to the community.

When you say everything is set up, do you mean your broadband is now active, but it is still showing the pending order in the EE app?

Michael

amylmoore — Mon, 18 Nov 2024 09:32:43 GMT

Yes that’s correct

amylmoore — Mon, 18 Nov 2024 09:33:03 GMT

Yes that’s correct
Sent from my iPhone

Michael_D — Mon, 18 Nov 2024 09:41:38 GMT

Thanks for confirming @amylmoore

When did the broadband go live?

Michael

amylmoore — Mon, 18 Nov 2024 10:13:06 GMT

2/3 months ago.

Michael_D — Mon, 18 Nov 2024 10:20:29 GMT

@amylmoore If you login to your account through the EE website and choose the orders section, do you see the same there?

Michael

amylmoore — Mon, 18 Nov 2024 15:40:07 GMT

No, it shows this.

Michael_D — Tue, 19 Nov 2024 08:16:24 GMT

Are you able to view your broadband account details on either the app or website or is it just taking your to the order screen?

Michael

amylmoore — Tue, 19 Nov 2024 11:07:03 GMT

Just order screen

Michael_D — Tue, 19 Nov 2024 11:21:38 GMT

@amylmoore Can you try to delete the app and install it again, and also clear the cookies and cache from your browser to see if there is any change?

Michael