topic Re: No openreach modem in Broadband & Landline

No openreach modem

Kerry331 — Sun, 17 Nov 2024 21:46:13 GMT

I have signed up today to switch from sky to ee and received a small to say I have to setup my openreach modem but I don't have one. They are sending me the smart hub plus, can I connect it directly into my little BT box, as u do now?

Re: No openreach modem

XRaySpeX — Sun, 17 Nov 2024 22:49:42 GMT

Depends for what BB plan you've signed for. What is it called including its speed.?

You only need an ONT modem for Full Fibre (FTTP). It it's that EE will be sending an OR eng. to install it.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: No openreach modem

Kerry331 — Mon, 18 Nov 2024 13:56:35 GMT

Hi, it's the smart Hub Plus? I don't know the speeds as it says they can't
manage that in the app

Thank you very much for replying.

Re: No openreach modem

XRaySpeX — Mon, 18 Nov 2024 13:59:10 GMT

I'm asking you what you signed up for?

Re: No openreach modem

Kerry331 — Mon, 18 Nov 2024 14:16:35 GMT

I signed up for Broadband and EE Tv and they are delivering a smart hub,
that is the sum total of my knowledge.

Re: No openreach modem

XRaySpeX — Mon, 18 Nov 2024 14:22:05 GMT

What was the BB plan called?

Re: No openreach modem

Kerry331 — Mon, 18 Nov 2024 14:33:35 GMT

Found it Fibre 67 Essentials!

Re: No openreach modem

XRaySpeX — Mon, 18 Nov 2024 14:47:49 GMT

That is Fibre to the Cabinet (FTTC) & then a copper landline to your home. It doesn't have an OR ONT modem. The SH+ router incorporates the necessary VDSL modem.