topic Re: house move what to take in Broadband & Landline

house move what to take

MikePlob — Mon, 18 Nov 2024 08:40:17 GMT

I will be moving in two weeks. My current and future houses both have FTTP. The instruction from EE is to take everything not fixed to the wall.

There are two white boxes fixed to the wall. I believe one is a modem and the other a battery backup, they are connected together by two cables. The battery backup is plugged into a mains supply via an adapter.

Should I be taking the mains supply adapter with me? I'd have thought not but I don't want to get to my new address and find I should have done.

Thanks

Mike

Re: house move what to take

XRaySpeX — Mon, 18 Nov 2024 09:19:23 GMT

Take nothing on the wall or relating to it. Only take your router & all its cables incl. its own mains adapter. Also any WiFi extenders. In fact ideally take everything that was in the boxes they came in.

All on the wall is OR property. You should find the same kit when you get to the new house.

Re: house move what to take

MikePlob — Mon, 18 Nov 2024 09:46:07 GMT

Thank you XRay. I believe you are 100% correct but here is the experience I had ....

I phoned EE to ask this question and I was advised to remove the battery backup from the wall and take it and the two connecting cables and power adapter with me. This just didn't sound right, so to simulate it I switched off the power adapter and as I expected the router started flashing and there was no connection to the Internet.

I phoned BT, explained I was an EE customer and was confused by an EE response and they gave me a very different answer.

They were adament that the second white box on the wall was not a battery back up because they are normally quite big, black and free-standing. Hence, leave it and all of its cables.

This is what I had originally thought and as I said agrees completely with XRay's advice. However, it does make me worry about the EE advisor's experience and knowledge.

Mike

Re: house move what to take

XRaySpeX — Mon, 18 Nov 2024 09:55:26 GMT

Where does the router plug into? Its power supply comes with a standard 13-amp plug which goes into a normal mains socket. Does yours? If somehow it is plugged into this battery backup that wold explain why it went down when you unplugged the battery backup.

Post pix of the battery backup, its adapter & the power connection side of the router.

Re: house move what to take

MikePlob — Mon, 18 Nov 2024 10:16:34 GMT

Hi XRay,

It is all OK now. I'm clear on what I am taking with me and what I am leaving.

The box I described as a battery backup can be seen on the attached photo. There is no direct power cable to the modem, it comes from the "battery backup". The router is plugged in via a completely separate 13 amp plug. Switching off the power to the "battery backup" meant there was no power to the modem and hence the router was disconnected.

Mike

Re: house move what to take

XRaySpeX — Mon, 18 Nov 2024 10:24:49 GMT

Sorry, which box is which & where's that white power cable go?

Re: house move what to take

JimM11 — Mon, 18 Nov 2024 11:05:01 GMT

@MikePlob Both of the bottom two boxes marked BT Openreach stay as they are, the battery backup unit has a fault anyway so probably the batteries in the unit are done.