topic Re: Ee home app not connecting in Broadband & Landline

Ee home app not connecting

Benfg — Sun, 04 Jun 2023 14:41:18 GMT

Hi all,

I have an issue with the ee home app.

It was working perfectly fine. I had set everything up no problems at all. Then the fibre engineer came out and installed the fibre line. Now I cannot get the app to move past the message "it wasnt possible to connect to the network. Please try again."

I can login via the ip address, and all the connected devices have full internet access. However, the one feature I need is only available in the app, and that is the control of access.

I have tried reinstalling the app, clearing cache etc to no avail. It's the same modem, the only change is the move from the telephone line connection to the fibre connection.

Any ideas? Thanks guys.

Re: Ee home app not connecting

Benfg — Sun, 04 Jun 2023 14:48:03 GMT

Solved.

I had turned the router's light off. I turned it back on and the app worked straight away.

Hopefully this will help someone else.

👍

Re: Ee home app not connecting

Chris_B — Sun, 04 Jun 2023 18:15:44 GMT

@Benfg The lights on the router shouldn’t affect the usage of the home app. Happy you got it working though.

Re: Ee home app not connecting

MIllertiminez — Mon, 18 Dec 2023 10:52:27 GMT

Hello,

When you say turned the light off and back on again, you mean reboot, right?

How can you turn off the light without turning the router off?

I am having the same problem and about to reboot the router as I cannot access the hub via the app to change passwords and suchlike.

Re: Ee home app not connecting

Foz79 — Fri, 09 Feb 2024 00:25:28 GMT

I have the same issue. Can’t log into the home app. Router working fine. Internet good. Can’t log directly onto the router but can’t on the home app. Did you get it sorted?

Re: Ee home app not connecting

XRaySpeX — Fri, 09 Feb 2024 02:34:02 GMT

@Foz79 : Which router do you have? The EE Home app is only intended for the white EE Smart Router. It does not work with the latest black EE Smart Hub Plus which is handled by the EE app under Manage WiFi Controls.

Re: Ee home app not connecting

RhyanTara — Sat, 30 Mar 2024 18:39:39 GMT

Same issue, can connect via online portal, but home app is useless. Why can't it just all go thought he portal instead of having to use a 3rd party app?

Re: Ee home app not connecting

XRaySpeX — Sat, 30 Mar 2024 19:21:00 GMT

@RhyanTara : The EE Home app is only intended for the white EE Smart Router. It not meant to work with the latest black EE Smart Hub Plus that you have, which is handled by the EE app under Manage WiFi Controls.

Re: Ee home app not connecting

AndyPUK — Fri, 26 Jul 2024 16:48:21 GMT

That's the one. I have the black Smart Wifi Plus. I was led to believe I had to download the EE Home App, but you're right, it is managed on the existing EE App.

Re: Ee home app not connecting

XRaySpeX — Fri, 26 Jul 2024 16:54:22 GMT

@AndyPUK : Yes, you were misled to believe!

Re: Ee home app not connecting

MCA2 — Tue, 22 Oct 2024 11:04:10 GMT

Hi,

Just to be clear.

I’ve (had too) move from BT to EE.

You saying the latest black EE router WiFi plus doesn’t work on the EE home app??
My WIFI is all connected but I’m unable to create my account as when I scan the QR code or input manually and say I’m connected I just get…

It wasn't possible to connect to the network. Please try again.

It’s massively annoying.
Even the EE advisors advice was “You have 14 days cooling off - so I’d move to another supplier”
I also cancelled the TV package too, that was awful and the remote only connected the BT box so I’d need 3 remotes to watch TV.

Truly shocking service!!

Re: Ee home app not connecting

XRaySpeX — Tue, 22 Oct 2024 11:09:29 GMT

@MCA2 : That's right, the EE Home app is meant for an older white router.

Re: Ee home app not connecting

AlfredTheGreat — Sun, 17 Nov 2024 16:20:40 GMT

I couldn't get te EE Home app to work at all, possibly because I have the new big black box Smart Hub32

However you don't need any app. Browse to 192.168.1.254

(Preferably using a PC and wired connection - because then it will work without the vagaries of the WiFI SSID etc.)

The web page is prefectly usable and you can make changes such as renaming the network.

Re: Ee home app not connecting

JimM11 — Sun, 17 Nov 2024 16:32:27 GMT

@AlfredTheGreat Yes there is some limitation that you have with the connection via the web interface, and if you stumble across something that you cannot do then 1. head back to the forum to check it out, 2. pray you don't have to use the app to get it done. 👍😭