topic Re: Credit my broadband account before bill issued in Broadband & Landline

Credit my broadband account before bill issued

Kamiashi — Fri, 15 Nov 2024 01:38:56 GMT

Trying to find the option to pre credit my broadband and all i find is "setup direct debit" I DON'T use DD payments. If i have the money to hand i want to be able to credit my account with out a headake. Since moving my broadband from BT to EE its been nothing but a cluster truck. Things are not easy.

Re: Credit my broadband account before bill issued

JimM11 — Fri, 15 Nov 2024 07:35:58 GMT

@Kamiashi Here is what you need link below.

Ways to Pay Your Bill | Billing Help | EE

Re: Credit my broadband account before bill issued

Kamiashi — Fri, 15 Nov 2024 16:42:43 GMT

Hi Jim,

Thank you for your reply, None of that in the link you provided me is what i was looking for. I want to credit my broadband before the bill is issued but the only option i have is "Setup Direct Debit" theres no option to just pay in to this account.

Where my phone contracts are ready to pay on my payday theres no problem there but for my broadband it set to come out after my payday and would like to be able to credit the account before the bill is issued so:

1, Its credited and i know the bill be covered
2,money for this not then spent on rubish before the bill comes out then not to have the money.

This is because im bad with money and would like to avoid a bill im not able to then pay.

Re: Credit my broadband account before bill issued

XRaySpeX — Fri, 15 Nov 2024 16:48:06 GMT

Unlike mobile for BB you cannot credit any amount to your a/c in advance to your bill. You may only pay whatever is outstanding on your bill at any time.

Re: Credit my broadband account before bill issued

Peter_W — Fri, 15 Nov 2024 18:43:47 GMT

Hey there @Kamiashi, welcome to the EE Community!

As an alternative to paying upfront, have you considered bringing your bill date forwards so the direct debit falls closer to when you get paid?

You'll need to speak with our customer care team to get this switched over, but you can find more details about this here:

Changing My Billing Date or Plan | Billing Help | EE

Peter

Re: Credit my broadband account before bill issued

Kamiashi — Sun, 17 Nov 2024 15:49:57 GMT

Hi Peter, The bill is set to come out today, but being sunday prob will not show till monday. ill call in monday and ask that to move so its there each payday.

Thank you.

Re: Credit my broadband account before bill issued

JimM11 — Sun, 17 Nov 2024 15:53:31 GMT

@Kamiashi Just remember you pay 7-8 day's later from the billing date, ie billed on 10th pay 17 - 18th on the DD account.

Re: Credit my broadband account before bill issued

Lexandpip — Fri, 14 Mar 2025 21:54:40 GMT

Not sure if still required but…. I had the same issue, however I phoned 150 and selected broadband and it let me do a card payment!

Re: Credit my broadband account before bill issued

Kamiashi — Sat, 15 Mar 2025 03:27:32 GMT

Thank you all for your help. Have a good day all.