topic Re: BILLED FOR EQUIPMENT? in Broadband & Landline

BILLED FOR EQUIPMENT?

ValerieR56 — Thu, 07 Nov 2024 19:47:48 GMT

I signed up to EE on condition of them paying off my talk Talk remainder etc.

I NEVER got a contract through. I had issues getting my various accounts to show inline too. Now billed for first BB an they are chargingme £32 for the equipment delivery cost? Cancelled one tablet in preference for ipad and still billed for it? Come on EE get a grip? Im supposed to do the chasing here by sending bill to sales team?

Re: BILLED FOR EQUIPMENT?

Chris_B — Thu, 07 Nov 2024 20:56:16 GMT

@ValerieR56 You might want to read THIS

can you explain a little bit more about cancelled one tablet in preference for an iPad, was that a new tablet or a tablet that was already under contract ? Was it an upgrade from a tablet to a iPad ?

Re: BILLED FOR EQUIPMENT?

ValerieR56 — Fri, 08 Nov 2024 00:52:51 GMT

I ordered a new samung tablet but didn't like it so cancelledit for an ipad air....within 14 days.

I was waiting on broadband installation at the time. Already had 2 sim only contracts.

Was intent to move all my mobile BB to EE at discount as per offer.

Was billed for ipad, samsung and 3 sims. £135. Called EE and it wassupposed to be sorted and refunded next bill. BB billed seperately and took £72 includind equipment delivery payment.

NEVER got a contract. for any of tgese things. Site was down, as you can see by comments on her,could only see one Sim oniy. mine from 2023. Ive had BB 1 weeks and EE have taken more than tey should. I was told to send bill to sales for refund?

Re: BILLED FOR EQUIPMENT?

Linzi_H — Fri, 08 Nov 2024 10:34:59 GMT

Hi @ValerieR56

We'd never want there to be any confusion when it comes to something so important like your bills.

Whatever you've paid in advance for the Samsung tablet you returned, this will always be refunded on the next available bill. Has this been produced yet?

If you already have two SIMs but were billed for three in total, did you ask our team what this third SIM was?

If you've received a separate bill for your mobile broadband line, have you asked for this to be added to your main account so everything comes under one bill together? However, if this is home broadband, then this payment will be separate to your mobile lines.

When you say you never got a contract, what information are you looking for exactly? We'd normally send an email confirmation with all the details.

If you can't see all your numbers together online, our team over the phone can help.

Linzi

Re: BILLED FOR EQUIPMENT?

ValerieR56 — Fri, 15 Nov 2024 14:58:54 GMT

Now got another bill in for BB and delivery charged again?

I already spoke to agent and all those additional numbers were removed. Nothing refunded. Now paid EE over £200 since October! I need email for contact. Not prepared to wait in Q and try to explain it all over again.

Re: BILLED FOR EQUIPMENT?

JimM11 — Fri, 15 Nov 2024 15:04:45 GMT

@ValerieR56 This is the only way for you to go, document everything in the email webform.

EE Complaints Code of Practice - March 2024

Re: BILLED FOR EQUIPMENT?

XRaySpeX — Fri, 15 Nov 2024 16:38:16 GMT

EE provides no email for contact.