topic Re: Do not swap from BT to EE broadband!!!! in Broadband & Landline

Do not swap from BT to EE broadband!!!!

Snowwolf1 — Thu, 14 Nov 2024 20:35:20 GMT

I would just like to say, never ever swap from BT broadband to EE broadband,

I have been with BT broadband forever and never once had a problem with the speed, I got talked into joining EE broadband, worst thing I ever done, the speed I get now is absolutely dire, I have to turn off My home EE broadband and use my phone as a hotspot to get anything other than nothing speeds, please do not swap overto EE broadband, worst thing I ever done, and I’m going to pay to get out of this contract as it is unusable, please be warned

Re: Do not swap from BT to EE broadband!!!!

XRaySpeX — Thu, 14 Nov 2024 20:48:43 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label)?

Re: Do not swap from BT to EE broadband!!!!

Chris_B — Thu, 14 Nov 2024 20:49:33 GMT

@Snowwolf1 Have you spoken to customer support about this issue ?

Re: Do not swap from BT to EE broadband!!!!

Snowwolf1 — Thu, 14 Nov 2024 21:34:01 GMT

no I have not spoken to customer services, I had such an utter nightmare two months ago when I swapped to EE, I really don’t fancy another three weeks of talking to customer services to get things sorted, I’m going to pay you to get out of this contract and go somewhere else, hopefully back to BT

Re: Do not swap from BT to EE broadband!!!!

Snowwolf1 — Thu, 14 Nov 2024 21:40:04 GMT

It’s fibre 50 all rounder, the router is my old BT router

Re: Do not swap from BT to EE broadband!!!!

Snowwolf1 — Thu, 14 Nov 2024 21:42:33 GMT

When I was on BT broadband it always run at 40mb now I’m on EE broadband in the evening it’s unusable

Re: Do not swap from BT to EE broadband!!!!

XRaySpeX — Thu, 14 Nov 2024 21:43:49 GMT

What speeds are you getting?

Please post the Home > BB Status page of the router.

Re: Do not swap from BT to EE broadband!!!!

Bewdley13 — Wed, 05 Mar 2025 13:20:45 GMT

EE internet - It's absolute garbage.

Here is my sad story...and it continues. https://community.ee.co.uk/t5/TV/Appalling-service-No-access-to-online-account-buffering-and/td-p/1513320

I received a letter from BT about an upgrade to Full Fibre 900. The letter made no mention of EE anywhere, so I would argue that it is actually a scam. This is the same reason I haven't changed bank in nearly 40 years. If it aint broke, don't fix it. If you're reading this and considering switching to EE for your broadband, and you don't heed this advice, I have a bridge to sell you.

Re: Do not swap from BT to EE broadband!!!!

JimM11 — Wed, 05 Mar 2025 13:32:54 GMT

@Bewdley13 Just in case you have not seen it. Link is below.

BT and EE are coming together to give you more | Learn more about the relationship between EE and BT

Re: Do not swap from BT to EE broadband!!!!

Bewdley13 — Wed, 05 Mar 2025 13:45:16 GMT

@JimM11

Hi, yes, I missed that. Love this bit...

"You can choose to move to new EE when you’re ready. We recommend moving to new EE because you’ll benefit from even better connectivity in and out of the home".

As far as I'm concerned it was a scam.

Re: Do not swap from BT to EE broadband!!!!

JimM11 — Wed, 05 Mar 2025 13:50:52 GMT

@Bewdley13 Definitely not going to disagree with your statement, you are correct but then again marketing get's to say what it want's, and others have to try and back that up which is proving somewhat difficult...

Re: Do not swap from BT to EE broadband!!!!

Bewdley13 — Wed, 05 Mar 2025 13:57:01 GMT

Here’s the letter I received from BT including doodles and scribbles. No mention of EE in the original letter. I mention it in my handwriting - by which time, the savings and apparent higher speeds were a no brainer. So it seemed. If the letter had clearly spelt out that it would require a move to another provider I would not have telephoned BT about it in the first place, the letter would've gone straight in the bin.