topic Re: EE Smart Hub Pro router issue in Broadband & Landline

EE Smart Hub Pro router issue

Huggons1 — Wed, 13 Nov 2024 21:44:13 GMT

Anyone else facing this issue?

I set my 2.4 GHz to a fixed channel 6 and saved. The setting doesn't hold and changes to channel 11. I have factory reset the router and the firmware is up to date.

Firmware version:

r2.64.2-R-1210501-PROD-1
App version: 2.34.2

Re: EE Smart Hub Pro router issue

Huggons1 — Thu, 14 Nov 2024 18:13:32 GMT

Also should the android app WiFi analyzer not show the router broadcasting on 6 GHz, as nothing shows up.

Cheers

Re: EE Smart Hub Pro router issue

JimM11 — Thu, 14 Nov 2024 18:37:41 GMT

@Huggons1 What version?

Re: EE Smart Hub Pro router issue

Matt_124 — Thu, 14 Nov 2024 18:47:20 GMT

What Android device are you using?

Re: EE Smart Hub Pro router issue

Huggons1 — Thu, 14 Nov 2024 19:32:49 GMT

Android 14

Re: EE Smart Hub Pro router issue

JimM11 — Thu, 14 Nov 2024 19:43:03 GMT

@Huggons1 What wifi analyzer app are you talking about, to display the 6Ghz band?

NetSpot for android is capable of showing you the 6Ghz band and width!

Re: EE Smart Hub Pro router issue

Huggons1 — Thu, 14 Nov 2024 19:56:21 GMT

Thanks. Tried the app you suggested and could see the broadcast. Now can see the 2 broadcasts on channel 69.

Don't suppose you have any thoughts on the other thing issue below. EE stating that the router must be faulty, as they faced the same issue when attempting to set the channel remotely.

Setting 2.4 GHz to a fixed channel 6 and saved. The setting doesn't hold and changes to channel 11. I have factory reset the router and the firmware is up to date.

Firmware version:

r2.64.2-R-1210501-PROD-1
App version: 2.34.2

Re: EE Smart Hub Pro router issue

JimM11 — Thu, 14 Nov 2024 20:37:17 GMT

@Huggons1 Post a screen capture of your advanced wireless settings page, hide you ssid.

You do not really need to worry, if the Pro is as good as the + then the CSMA/CA will be excellent also. Just slows the initial transmission every so slightly at the start. Link to my posted pic a while back, there is a 5Ghz also if you need to take a look.

Broadband & Landline - The EE Community

Re: EE Smart Hub Pro router issue

Huggons1 — Thu, 14 Nov 2024 22:11:58 GMT

Re: EE Smart Hub Pro router issue

Huggons1 — Thu, 14 Nov 2024 22:13:14 GMT

Now updated to new firmware, but same issue. Manufacturer of my heating controls, wants me to use the fixed channel 6

Firmware version:

r2.64.3-R-1213091-PROD-1
App version: 2.34.2

Re: EE Smart Hub Pro router issue

JimM11 — Thu, 14 Nov 2024 22:35:09 GMT

@Huggons1 will review the pic when cleared! Cannot see why they would insist on using a specific fixed channel, what is going on with the heating controller, post model detail of it.

Re: EE Smart Hub Pro router issue

XRaySpeX — Thu, 14 Nov 2024 22:42:19 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: EE Smart Hub Pro router issue

JimM11 — Thu, 14 Nov 2024 22:50:25 GMT

@Huggons1 Have you tried dropping down to wpa2 - personnel version and applying the channel change!

Re: EE Smart Hub Pro router issue

Huggons1 — Fri, 15 Nov 2024 08:09:42 GMT

Thanks. Wpa2 not one of the options on the smart hub pro.

Re: EE Smart Hub Pro router issue

Huggons1 — Fri, 15 Nov 2024 07:51:59 GMT

Thanks. Long story about the heating controls, but manufacturer wants me on channel 6 WiFi.

Re: EE Smart Hub Pro router issue

JimM11 — Fri, 15 Nov 2024 09:45:41 GMT

@Huggons1 There is no way that there is no WPA2 - Personnel as a valid option for the Pro router....

Is there now only a WPA3 as the minimum option?

Re: EE Smart Hub Pro router issue

bobpullen — Fri, 15 Nov 2024 09:47:22 GMT

@JimM11 wrote:
@Huggons1 There is no way that there is no WPA2 - Personnel as a valid option for the Pro router....
Is there now only a WPA3 as the minimum option?

The mimimum security setting for the main Wi-Fi network/SSID is WPA3-Personal-Transition. This is likely because WPA3 is required for 6GHz operation.

If you want to try using WPA2 then this can be achieved by enabling the Compatible WiFi feature and connecting the heating controller to that Wi-Fi network instead.

Re: EE Smart Hub Pro router issue

JimM11 — Fri, 15 Nov 2024 09:55:46 GMT

@bobpullen Thanks for the reply, wpa3 required for wifi 7 minimum spec, but really cannot understand why wanting fixed channel 6, does the compatible feature downgrade the wireless on the Pro router. May be better for the OP to get a simple wifi RE and set the spec on that down,👍

Re: EE Smart Hub Pro router issue

bobpullen — Fri, 15 Nov 2024 10:00:43 GMT

@JimM11 Compatible WiFi doesn't use Wi-Fi 7 standards so definitely inferior to the main network in at least one respect.

Re: EE Smart Hub Pro router issue

XRaySpeX — Fri, 15 Nov 2024 10:48:15 GMT

@bobpullen : Is this Compatible WiFi another WiFi network with its own SSID broadcast along with the main WiFi like another Guest network? Is it also IP-isolated?