topic Re: Internet connection in Broadband & Landline

Internet connection

PaulS61 — Thu, 14 Nov 2024 10:03:53 GMT

I have my broadband through openreach/sky & an iphone 7.

recently my phone has stopped connecting to the internet - I can get Wi-Fi and but no internet connection. I have rebooted everything several times & rest my phone's network settings but nothing has worked.

Any advice would be welcomed

Cheers, Paul

Re: Internet connection

Christopher_G — Thu, 14 Nov 2024 12:15:53 GMT

Hi @PaulS61

Welcome to the community.

Are other devices able to connect to your WiFi? Is the software up to date on your iPhone?
Chris

Re: Internet connection

XRaySpeX — Thu, 14 Nov 2024 12:16:57 GMT

@PaulS61 : You need to take this up with Sky.

Re: Internet connection

PaulS61 — Thu, 14 Nov 2024 17:01:40 GMT

yes to all questions Chris,

Re: Internet connection

Matt_124 — Thu, 14 Nov 2024 17:10:44 GMT

Unfortunately you would have to take this issue up with Sky as they are your Internet Service Provider.

The iPhone 7 is no longer receiving future updates from Apple and would be well outside of any warranty period. I'm curious how you ended up on these forums, was the mobile purchased through EE or is your plan currently with EE?