topic Re: Wired connection slow to connect in Broadband & Landline

Wired connection slow to connect

Neil0 — Sun, 03 Mar 2024 10:34:23 GMT

When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was previously with BT.

Cana anyone shed any light on this?

Re: Wired connection slow to connect

Chris_B — Sun, 03 Mar 2024 10:38:19 GMT

@Neil0 This is normal. A connection has to be established before using said connection. Oh the joys of first world problems.

Re: Wired connection slow to connect

Profile closed — Sun, 03 Mar 2024 12:04:29 GMT

The Smart Hub 2 definitely established a wired connection a lot faster to my PC. than my current Smart Hub Plus, it's mostly like a firmware issue just needs tuning.

Re: Wired connection slow to connect

imacken — Tue, 16 Apr 2024 08:13:01 GMT

I have the same problem with the new EE hub. It takes up to a minute to make the ethernet connection after wake from sleep.

BT SH2 was immediate.

Re: Wired connection slow to connect

imacken — Mon, 20 May 2024 19:07:17 GMT

I know this is a 1st world problem, but does no one have any suggestions on how to solve this irritating issue?

Re: Wired connection slow to connect

DanLloyd — Wed, 23 Oct 2024 12:30:21 GMT

Did you get anywhere with this? I have the same thing happening on the smart hub plus, with wired connections taking anywhere up to 60 seconds to negotiate an active connection.

Re: Wired connection slow to connect

Neil0 — Wed, 23 Oct 2024 12:37:24 GMT

No, but my wired connections (desktop PC and a couple of TVs) only take 10
to 15 seconds to connect so it's not too bothersome.

With my previous BT router connection appeared to be virtually
instantaneous.

Re: Wired connection slow to connect

imacken — Wed, 23 Oct 2024 12:57:48 GMT

I have a Smart Hub Pro on the way, so we’ll see if that makes any difference.

Re: Wired connection slow to connect

imacken — Thu, 14 Nov 2024 09:11:00 GMT

So, the new Smart Hub Pro made no difference to the issue, despite what the EE engineer suggested.

Re: Wired connection slow to connect

JimM11 — Thu, 14 Nov 2024 15:06:11 GMT

@imacken The EE Smarthub+ takes around 20 seconds on both Ethernet and Wireless to establish a network connection, and we now know that the Pro version is following suit for the Ethernet delay on connecting, have you also managed to test what it is like for the wireless connecting of a device?

Re: Wired connection slow to connect

imacken — Thu, 14 Nov 2024 16:25:56 GMT

Sorry, but the EE Smart Hub connects immediately on WiFi as I said above. The Pro hub is the same.

Re: Wired connection slow to connect

imacken — Thu, 14 Nov 2024 18:31:46 GMT

I realised that it was in another thread on the same subject that I mentioned the WiFi situation.

For me, with all hubs over many years prior to switching to EE from BT, all connections whether WiFi or Ethernet were instantaneous on return from sleep, etc.

With the EE Smart Hub and Pro Hub, the Wi-Fi is still instantaneous, but the Ethernet connection takes around 20-25 seconds to activate. Because of this, I have switched to the Wi-Fi connection and I hope this will be resolved at some point in the future.

Re: Wired connection slow to connect

XRaySpeX — Thu, 14 Nov 2024 20:40:18 GMT

@imacken : What do you mean "return from sleep"? Are you referring to the device waking up from sleep?

Re: Wired connection slow to connect

imacken — Thu, 14 Nov 2024 20:50:58 GMT

Yes! And from shutdown, obviously.

Re: Wired connection slow to connect

JimM11 — Thu, 14 Nov 2024 20:51:30 GMT

@imacken Do as you think you must, if you do not report or raise it as an issue then you may have a long wait!

Re: Wired connection slow to connect

imacken — Thu, 14 Nov 2024 20:57:16 GMT

@JimM11 Not report it? You must be joking! I’m sick of reporting it to EE. They sent an engineer out a few months ago, who said there is nothing he could do but recognised the problem. He also said that the new hub coming soon would probably fix it, but it didn’t as we now know.

I re-reported it after the engineer visit, but no one could care at EE. As far as they are concerned, they think it’s something unique to me.

Re: Wired connection slow to connect

JimM11 — Thu, 14 Nov 2024 21:02:10 GMT

@imacken I must have pointed it out 30-40 times to various post's, it's not really relevant as once the nic is up then no further delay's. You are correct, it is unique to the + and Pro but do not have a Pro so cannot confirm that one.

Re: Wired connection slow to connect

imacken — Thu, 14 Nov 2024 21:08:26 GMT

@JimM11thanks, but what I meant was that EE considered it an issue unique to me and effectively dismissed it. Said they had never heard of anyone else having the issue.

Re: Wired connection slow to connect

yetihunter — Sat, 16 Nov 2024 13:10:14 GMT

I've complained about this in the week I got it, they said that it could be an issue with the lot and offered a new one, I've said that I've been seeing this issue being raised for a few months now so I doubt it would've been hardware. They also mentioned that they can see other complaints about it

This was 5 months ago

Re: Wired connection slow to connect

tintin82 — Wed, 05 Feb 2025 13:13:27 GMT

Did you ever make any progress with this? I raised a similar thread a few months ago regarding the same issue.