topic Wi Fi 18gb in Broadband & Landline

Wi Fi 18gb

jenbird — Tue, 12 Nov 2024 14:38:00 GMT

Hi, appreciate any advise given.

My Bt internet was working fine and EE took over my broadband and phone (accidentally) they took the wrong line as they were suppose to take the garden room.

Since then our speeds have dropped to 18GB. Wi-fi doesn’t reach all areas of the home even with 3 wi-fi (ee) extenders.

Sky keeps turning off, and we are only able to watch 1 TV upstairs otherwise it all cuts out.

hub has been moved to another room (main living room) sky is hardwired

any advise?

Re: Wi Fi 18gb

XRaySpeX — Tue, 12 Nov 2024 15:10:56 GMT

@jenbird : Which EE BB plan are you on including its speed? What EE router do you have?

You can't mean 18 GB. I shall assume you mean 18 Mbps speed.

Re: Wi Fi 18gb

jenbird — Tue, 12 Nov 2024 16:06:42 GMT

Sorry 18Mbps. Im on the essentials Fibre 36

Re: Wi Fi 18gb

XRaySpeX — Tue, 12 Nov 2024 16:09:27 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Wi Fi 18gb

jenbird — Fri, 15 Nov 2024 17:29:29 GMT

Hello,

thanks for the suggestions i dont know how to log in to my smart hub when on the ee app there is no link for advanced settings

the broadband checker says sorry unavailable at this time

my current download speed is 13.7

Re: Wi Fi 18gb

XRaySpeX — Fri, 15 Nov 2024 17:34:52 GMT

Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

Re: Wi Fi 18gb

Mustrum — Fri, 15 Nov 2024 17:37:37 GMT

@jenbird You may also use the info on the Help pages to have your line tested and to contact the Broadband Care Team.

https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
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Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150

Re: Wi Fi 18gb

jenbird — Fri, 15 Nov 2024 18:07:12 GMT

Thank you I have called but its over a 40 minute wait.

this is what i have found hopefully you find it useful