topic Re: i have moved to ee from sky to i have to contact sky to cancel or do ee manage in Broadband & Landline

i have moved to ee from sky to i have to contact sky to cancel or do ee manage

pb6598 — Tue, 12 Nov 2024 14:37:21 GMT

hi all, do i have to contact my previous broadband supplier to cancel or do ee manage this?

thanks

Re: i have moved to ee from sky to i have to contact sky to cancel or do ee manage

XRaySpeX — Tue, 12 Nov 2024 15:05:52 GMT

You do not & should not contact your previous ISP. EE will take care of everything except your final Sky bill.

Re: i have moved to ee from sky to i have to contact sky to cancel or do ee manage

JimM11 — Tue, 12 Nov 2024 17:20:45 GMT

@pb6598 And with sky, you should receive e-mail confirmation that the takeover is going to happen, and that they are sorry that you are going, please come back and we will re instate your services no problem. Just watch out for the final billing, if you have NO other sky products it goes into a credit for future use, there is no automatic refund, they cut of your account, and it is hard to see your final bill after a period, this all takes about 6-8 weeks. You will need to call to get the money owed to you transferred back into bank account, and what ever you do DO NOT CLOSE you sky DD until all is done and dusted...