topic Re: Parental controls in Broadband & Landline

Parental controls

b_sch — Sun, 10 Nov 2024 22:12:48 GMT

I see many people struggling with the same issue – BT Hub won't pair to the EE app – so is there a fix?

Why do I need to use an app to modify parental controls?

When we were with BT we could manage the wifi online.

Re: Parental controls

b_sch — Sun, 10 Nov 2024 21:50:41 GMT

So what was the outcome?

Re: Parental controls

XRaySpeX — Sun, 10 Nov 2024 22:10:22 GMT

What about them? Which EE product do you have?

Re: Parental controls

b_sch — Sun, 10 Nov 2024 22:15:46 GMT

See my post again. I have updated it.

Re: Parental controls

JimM11 — Sun, 10 Nov 2024 22:48:57 GMT

@b_sch Answer's 1. NO, 2. because EE say so, 3. with EE you cannot manage online.

Re: Parental controls

b_sch — Sun, 10 Nov 2024 23:42:58 GMT

That is totally outrageous. I cannot pair to the app so have no control over the hub. What does one do?

Re: Parental controls

JimM11 — Mon, 11 Nov 2024 05:21:46 GMT

@b_sch When did you change from BT to the EE service?

Re: Parental controls

DanBD1 — Mon, 11 Nov 2024 06:36:58 GMT

What BT hub do you have, most but not all BT hubs allow Parental Control without an app just log in to the hub

Browse to 192.168.1.254, log in with the Admin details on the back of the hub you should be able to change the control to either strict, moderate or off.

Re: Parental controls

Johnpostill — Mon, 11 Nov 2024 08:39:58 GMT

I have been told by EE Complaints that there is not currently, even after over 7 months any definitive fix. There are some cases where resetting hub to factory and the deleting and reinstalling EE App it has occasionally worked.
in my case as for many others it hasn’t. I don’t believe you have access to parental controls anywhere other than the EE App. I have tried but the online function refers you back to the App.
Unfortunately we are in a position of having to wait or demand a free switch to another provider ie no breaking contract fee!

Re: Parental controls

XRaySpeX — Mon, 11 Nov 2024 08:46:37 GMT

@Johnpostill : Are you talking about the BT SH2, which this thread is about, or the EE SHs?