topic Re: WHAT HAS GONE WRONG WITH EE????? in Broadband & Landline

WHAT HAS GONE WRONG WITH EE?????

Abiiiiiiiiii — Fri, 08 Nov 2024 20:55:09 GMT

🤬😡🤬🤯**bleep** ...... 6 hours I will never get back ....wasted on calls to EE...... Who have taken £££££££ out of my bank but cant tell me why 🤯. Changed Broadband package a couple of months ago to save a few quid ...from a unlimited land line & Broadband, to a cheeper deal .....all looked good till I realised they had cut off my phone line ! I was very clear to the IDIOT on the phone at EE that I needed the phone line and same number for my Mums medical support but they clearly paid no attention . After many hours dealing with that , having to buy a new phone for my mum that was compatible with the new wifi phone adapter my mum had a phone line .... had to pay extra towards my bill to have a working line , that I have now found out charged her £16 FOR A 25 MIN CALL🫣. ....... just got my 1st bill for £118 for 2 months !!!!!!!!!!!! WISH I HADNT EVER DECIDED TO TRY TO SAVE A FEW ££££ ..... Not only am I now being charged MORE for a worse service I have also had 2 random amounts of £44.56 taken out of my bank that EE are unable to explain! THEY HAVE NO IDEA WHAT IT IS FOR !!!!!! SO AFTER 6 HOURS EXPLAINING THIS TO 4 SEPARATE BILLING STAFF + ASUPERVISOR I AM NO FURTHER ALONG ......I am £90 out of pocket and £118 in dept for 36 days of BroardBand and 7 days of a working phone line . """""""""GET OUT WHIST YOU CAN THIS MERGER IS A TOTAL DISASTER !!!!!!!"""""""""""

Re: WHAT HAS GONE WRONG WITH EE?????

Chris_B — Fri, 08 Nov 2024 21:20:18 GMT

@Abiiiiiiiiii So they didn’t cut the phone line it just went digital.

If you’ve just had your first bill its form the change of date and for the month ahead you pay pro rata not in arrears.

not knowing what call package you have and not saying on here what you have doesn’t help. Do you have pay per call or unlimited?

Can not answer about the additional charges.

BT have owned EE since 2015 so it’s nothing new

Re: WHAT HAS GONE WRONG WITH EE?????

XRaySpeX — Fri, 08 Nov 2024 21:58:37 GMT

There was no need to buy a new phone. Your existing normal phones would fit the phone socket on back of router or the digital adapter.

Re: WHAT HAS GONE WRONG WITH EE?????

Katie_B — Sat, 09 Nov 2024 13:52:09 GMT

Good afternoon @Abiiiiiiiiii.

Thanks so much for coming here.

I'm concerned to read about your recent experience that left you with no line for your mums medical support.

Could I please confirm that this is now working and the line is active for taking calls?

Did our customer care team advise you on what steps they are taking now to look into the extra charges?

Speak soon,

Katie