topic Re: New EE contract move from BT in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1471000#M106675 <P>OK. But the BT app stopped working also?</P> Thu, 07 Nov 2024 17:40:57 GMT Stewart34 2024-11-07T17:40:57Z New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1470995#M106673 <P>I have just switched from BT to EE. I still have the same BT router and smart wifi discs. I cannot get neither the EE app nor the BT app to connect to the router so cannot see the network connections and signal strength to relocate discs. How can I connect to this dogs breakfast?</P> Thu, 07 Nov 2024 17:34:39 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1470995#M106673 Stewart34 2024-11-07T17:34:39Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1470999#M106674 <P>The EE app doesn't work with BT SH2.</P> Thu, 07 Nov 2024 17:38:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1470999#M106674 XRaySpeX 2024-11-07T17:38:28Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1471000#M106675 <P>OK. But the BT app stopped working also?</P> Thu, 07 Nov 2024 17:40:57 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1471000#M106675 Stewart34 2024-11-07T17:40:57Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1471006#M106677 <P>Being an EE user I don't much about the BT app for BB &amp; so I only addressed the EE app aspect.</P> <P>Providing you still have access to your BT app I would've thought it would still work with BT routers, but as I understand it BT are closing users' MyBT when moving them to EE.</P> Thu, 07 Nov 2024 18:44:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1471006#M106677 XRaySpeX 2024-11-07T18:44:01Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1471029#M106684 <P>Thank you for your replies. I would have expected the change over would have been better planned!</P> Thu, 07 Nov 2024 19:02:07 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1471029#M106684 Stewart34 2024-11-07T19:02:07Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576004#M128749 <P>So Maybe EE should upgrade my hup to one that it compatible?</P> Sun, 19 Oct 2025 18:57:04 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576004#M128749 Stewart34 2025-10-19T18:57:04Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576013#M128753 <P>(1 year later) Perhaps, but they make the rules!</P> Sun, 19 Oct 2025 20:02:31 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576013#M128753 XRaySpeX 2025-10-19T20:02:31Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576014#M128754 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4604658">@Stewart34</a>&nbsp;They have the latest FW pushed to it made it EE app compatible!</P> Sun, 19 Oct 2025 20:05:40 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576014#M128754 JimM11 2025-10-19T20:05:40Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576018#M128759 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4314848">@JimM11</a>&nbsp;: Pushed to the BT SH2? You sure?</P> Sun, 19 Oct 2025 20:13:13 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576018#M128759 XRaySpeX 2025-10-19T20:13:13Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576019#M128760 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2818">@XRaySpeX</a>&nbsp;Yes from the April onwards FW update to the BT Smarthub2 and more than likely the (2023) EE one as well as they both share the same FW version, the EE app works to the Router now but not with all the features available to later Routers!</P> Sun, 19 Oct 2025 20:18:42 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576019#M128760 JimM11 2025-10-19T20:18:42Z Re: New EE contract move from BT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576020#M128761 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4314848">@JimM11</a>&nbsp;: OK.</P> Sun, 19 Oct 2025 20:21:32 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-EE-contract-move-from-BT/m-p/1576020#M128761 XRaySpeX 2025-10-19T20:21:32Z