topic Re: Smart hub plus not flashing orange in Broadband & Landline

Smart hub plus not flashing orange

Matt403 — Thu, 07 Nov 2024 15:26:51 GMT

Hello,

My activion day was yesterday and my smart hub plus has been flashing orange, I've turned it off and on multiple times and I've checked the wires multiple time, I've spoke with ee and they are sending an engineer next week but I really need my Internet on before if anyone could help I would appreciate it thank you.

Re: Smart hub plus not flashing orange

JimM11 — Thu, 07 Nov 2024 15:36:17 GMT

@Matt403 What router do you have, also what service did you buy, and finally, were is it plugged into?

Smarthub+ version sw31B or sw32B, fttc or fttp, fttc plugs to master socket rj11 to rj11, fttp plugs wan of router to the lan connection of the ONT with the supplied RJ45 cable if you have the 32B.

You have also had the e-mail or text saying that your service is now live...

Re: Smart hub plus not flashing orange

Matt403 — Thu, 07 Nov 2024 15:41:14 GMT

Smart hub sh31b plugs straight into master socket 5c I had my email yesterday at 9am to say I was active thanks

Re: Smart hub plus not flashing orange

JimM11 — Thu, 07 Nov 2024 16:05:30 GMT

@Matt403 Was there an active line before the switch over to EE. Also if you web to http://192.168.1.254 and goto the status screen box, top left it will show you the connection of the line. You can capture and post the picture of it if you are not sure, but should say DSL connected, and sync up/down will be populated, with 2 times at the very bottom of the page.

Broadband & Landline - The EE Community link shows what to expect pic wise.

Re: Smart hub plus not flashing orange

Matt403 — Thu, 07 Nov 2024 15:56:25 GMT

The link didnt work sorry, yes there was an active line i took over my dads ee and hes was active until yesterday when mine was active

Re: Smart hub plus not flashing orange

JimM11 — Thu, 07 Nov 2024 16:28:51 GMT

@Matt403

Re: Smart hub plus not flashing orange

Matt403 — Thu, 07 Nov 2024 16:23:47 GMT

I dont see anything on that reply

Re: Smart hub plus not flashing orange

JimM11 — Thu, 07 Nov 2024 16:24:10 GMT

@Matt403Confused, line was ok, change did it involve a new router, different package that you got, if there is an old router, just put it on and see if it connects?

Re: Smart hub plus not flashing orange

Matt403 — Thu, 07 Nov 2024 16:33:56 GMT

Yes i got a new router, ive tried the old router and thats not working either

Re: Smart hub plus not flashing orange

JimM11 — Thu, 07 Nov 2024 16:38:52 GMT

@Matt403 There should have been no reason to have a disconnect as you were really doing a swop over, but it sounds like you have a failed activation at EE end, where something has went wrong, so looks like you either have to wait on the engineer coming to check it out, or pursue with CS to have the line/account checked.

Re: Smart hub plus not flashing orange

Mustrum — Thu, 07 Nov 2024 16:43:29 GMT

@Matt403 the images were waiting to be approved, it can take time depending who is available online, but I have done that now so you should be able to see what :Jim has posted.

Re: Smart hub plus not flashing orange

Matt403 — Thu, 07 Nov 2024 17:13:19 GMT

Hello i have seen the image now thank you and its just says that it cant get my wifi data at the moment please try again later thanks