topic Re: DNS error message since Smart Hub SH32 B Installed in Broadband & Landline

DNS error message since Smart Hub SH32 B Installed

Jeffk1 — Thu, 07 Nov 2024 13:04:18 GMT

Can anyone please help me with the above issue.

Since the above Hub was installed I have had daily error messages from my QNap TS-131P NAS as follows:

” The system has detected that your DNS server cannot resolve hosts, and some applications might not work properly.” AND. ”Unable to obtain the latest app update information on-line. Please check the network connection or try again later.”

The DNS settings on the QNAP are: 8.8.8.8 and 8.8.4.4 but I’m unable to find the settings on the Hub.

Any help would be much appreciated.

Thanks

Re: DNS error message since Smart Hub SH32 B Installed

XRaySpeX — Thu, 07 Nov 2024 13:40:05 GMT

You cannot change DNS on the SH+ router but if your NAS has set its own DNS it should be consulting those (Google's). Then the issue must be with those.

What happens if you let the NAS refer to the router's DNS (Obtain DNS settings auto)? Do you still get these error msgs?

Re: DNS error message since Smart Hub SH32 B Installed

Jeffk1 — Fri, 08 Nov 2024 14:41:19 GMT

Thank you for responding to my question.

I'm not great at dealing with computers but I’ve tried to change the DNS setting to auto as you suggested but it doesn’t allow me to make a change!! I’ve gone to Network>Interfaces>Configure on the QNAP Control Panel and I’m presented with the following:-

Headings of IPv4, IPv6 and DNS. Under IPv4 Static IP Address is selected and set as 192.168.1.200. IPv6 is disabled. DNS is set as mentioned in my previous post.

However, if I change the setting under IPv4 to auto it allows me to change the DNS to auto. Before I hit the button, could you please confirm that this is what you meant in your response to me or will this cause other problems in the system.

Thanking you for your help thus far.

Jeff

Re: DNS error message since Smart Hub SH32 B Installed

XRaySpeX — Fri, 08 Nov 2024 16:04:19 GMT

Sounds right. It's only meant as a test.

Re: DNS error message since Smart Hub SH32 B Installed

Jeffk1 — Sun, 10 Nov 2024 10:50:40 GMT

That suggestion has worked and all the outstanding software/firmware updates have been downloaded and installed.

Thanks very much for your help.

Jeff

Re: DNS error message since Smart Hub SH32 B Installed

XRaySpeX — Sun, 10 Nov 2024 10:56:43 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.