topic Re: Change engineer appt in Broadband & Landline

Change engineer appt

Jax1711 — Wed, 09 Oct 2024 09:58:29 GMT

I need to change an engineer appt and the link isn’t allowing me to !!!

Re: Change engineer appt

Chris_S — Wed, 09 Oct 2024 12:34:55 GMT

Hi @Jax1711 Thanks for getting in touch with us here at the community.

If you're having trouble with the link, I'd recommend giving us a call, so that one of our guides can re-arrange the appointment for you.

You can dial 150 from an EE phone, or 0800 079 8586 from any other phone.

Chris S

Re: Change engineer appt

Jax1711 — Wed, 09 Oct 2024 13:01:17 GMT

Sorry Chris but I am coming away from Vodafone. I still have their SIM card and there is no signal where I am! Having to help a friend who is very ill. They were coming to sort TV and WiFi out tomorrow . Why can’t I just email you or have live chat like Vodafone does?
I have tried the link for the last 48hrs and it just states there is a technical issue. I don’t want to get charged for a wasted visit.

Re: Change engineer appt

Christopher_G — Wed, 09 Oct 2024 15:19:04 GMT

I'm sorry to hear that your friend is ill, it's very nice of you to try and help them with this, @Jax1711

Could you try the link on a different device or browser please?

We don't have access to your account here, so cannot cancel the order. All of our contact information is on our contact us page.

Could you give us a call when you have service, or from another phone please?

Chris

Re: Change engineer appt

XRaySpeX — Wed, 09 Oct 2024 19:24:54 GMT

Why is an engineer coming for an Apple device?