topic Re: Terrible start - new customer in Broadband & Landline

Terrible start - new customer

Hackedoff777 — Tue, 05 Nov 2024 22:48:31 GMT

I m a new customer. Promised that my connectivity would be much better switching from BT.
what a mistake I’ve made. Appt booked - no technician/engineer turned up

got cut off so set up EE but it’s so bad we have no signal upstairs

I already hate the stress -

Re: Terrible start - new customer

Hackedoff777 — Tue, 05 Nov 2024 22:41:51 GMT

Re: Terrible start - new customer

XRaySpeX — Tue, 05 Nov 2024 23:29:47 GMT

@Hackedoff777 : Which EE BB plan are you on including its speed? What EE router do you have?

Re: Terrible start - new customer

JimM11 — Wed, 06 Nov 2024 10:13:34 GMT

@Hackedoff777 Surprised, the BT and the EE router both work on the service, depending on what you had then to what you have now, really only the phone would be the possible issue if being moved to DV for the landline, and that required you to have a EE Router upgrade.