topic Direct Debit problem, I am deaf and have ONLY broad band. in Broadband & Landline

Direct Debit problem, I am deaf and have ONLY broad band.

Sean_1234 — Tue, 05 Nov 2024 14:21:44 GMT

Direct Debit problem, I am deaf and have ONLY broad band.

There was a problem and my direct debit was cancelled, I wish to verify whether or not EE have set up a new direct debit, due 8th Nov.

I have no landline and use a different mobile phone network for text messages only.

Friends have tried to ring 0330 123 1105 on my behalf but get an automated service that leads nowhere.

How am I supposed to verify whether or not EE have set up a new Direct Debit.

I have NO DEVICE to link to my account and DO NOT use an EE sim card or phone.

Trying to get hold of someone at EE is proving VERY FRUSTRATING for both me and my friends.

Re: Direct Debit problem, I am deaf and have ONLY broad band.

XRaySpeX — Tue, 05 Nov 2024 15:01:08 GMT

@Sean_1234 : Who cancelled your DD & why? If EE had set up a new DD they would've sent you a copy of the DD Guarantee.

You do have your BB to link to your EE a/c. In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

Try calling CS on the Freephone no. (Opt 2) in my sig.

Re: Direct Debit problem, I am deaf and have ONLY broad band.

Sean_1234 — Tue, 05 Nov 2024 15:46:05 GMT

I might have cancelled the DD, I don't remember. I will see what the 0 800 079 8586number yields.

Thanks

Re: Direct Debit problem, I am deaf and have ONLY broad band.

Sean_1234 — Tue, 05 Nov 2024 16:00:58 GMT

With regards to the EE app, it sends authentication codes to the WRONG mobile phone numbe, last 4 digits are wrong,.

Yet the phone number listed in the "about you" section IS THE CORRECT number

Re: Direct Debit problem, I am deaf and have ONLY broad band.

Linzi_H — Wed, 06 Nov 2024 08:57:25 GMT

Hi @Sean_1234

Let us know how it goes after speaking with the team.

Please mention the authentication codes going to the wrong number as well, and our team can double check this for you.

I know you've mentioned your friend is helping, but if you want to reach out directly you can find ways to do this on our Communication Support page, and our Contact EE page.

Linzi

Re: Direct Debit problem, I am deaf and have ONLY broad band.

Sean_1234 — Wed, 06 Nov 2024 13:51:21 GMT

Linzi_H, what number do you suggest friends call?

With regards to British Sign Language video relay I don't sign.

And from memory the text relay service requires the use of a land line and a computer, I DO NOT have a land line and trying to type an extended conversation on a phone screen would be a nightmare.

Re: Direct Debit problem, I am deaf and have ONLY broad band.

Linzi_H — Wed, 06 Nov 2024 14:34:09 GMT

Hi @Sean_1234

If you head to Relay UK you can see all of the ways to use this. Just as a heads up, you don't need to have a landline, but I understand if this wouldn't work for you.

If you try 0800 956 6000, that should work with no issues at all. You can also give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone.

Linzi