topic Fibre Broadband Installation Still Outstanding 2 months later - Autocease in Broadband & Landline

Fibre Broadband Installation Still Outstanding 2 months later - Autocease

Aggc — Tue, 05 Nov 2024 11:38:30 GMT

Hello,

I requested for my broadband to be updated to Fibre over 2 months ago.

Order keeps getting cancelled before the Engineer appointment to do the external work.

Getting no updates from EE apart from 'internal error, should be fixed shortly'.

Constant 'Autocease order' .

Neighbours in the same block of apartments have requested Fibre and had it installed after my request so not sure what the issue is.

Re: Fibre Broadband Installation Still Outstanding 2 months later - Autocease

Peter_W — Wed, 06 Nov 2024 13:41:31 GMT

Good afternoon @Aggc, welcome to the EE Community.

A month is such a long period of time to be waiting for your installation, so I definitely want to make sure you're able to get this resolved.

When you mention getting updates about an internal error, is this when speaking with our team directly, or are they automated texts you're noticing coming through?
Peter

Re: Fibre Broadband Installation Still Outstanding 2 months later - Autocease

Deserter — Mon, 10 Feb 2025 10:50:15 GMT

I too have been waiting 2 months. Told by OpenReach that they can’t make the connection. No progress or a solution being offered!