topic BT to EE broadband - unable to view bill in Broadband & Landline

BT to EE broadband - unable to view bill

Choccyface — Mon, 04 Nov 2024 18:41:12 GMT

I moved to Ee on 1-11-24. Kept BT router and was sent a new cable for it - switchover went well and internet up and running.
BT sent an email “here’s your bill”. Am unable to see it as account is closed

EE have sent text saying bill ready -when I log in I get “acc closed” message (I used to have EE mobile years ago). Unable to link device to broadband, or get on manage bill.

basically I just want to look at my last BT and first EE bills. Apps are up to date

any help?

Re: BT to EE broadband - unable to view bill

JimM11 — Mon, 04 Nov 2024 18:52:18 GMT

@Choccyface The switch over is muted that you still have access to your bills etc on your MyBT app or however you login to the BT account for a further twelve months.... See link below

Moving from BT to EE Broadband – First Bill Explained | Billing Help | EE

If your EE ID is linked to your old account, then it may be on for a call to EE CS to sort it out for you And welcome back to EE.