topic Re: Huge ping/latency spikes after switching to ee in Broadband & Landline

Huge ping/latency spikes after switching to ee

chillies — Sat, 02 Nov 2024 15:01:53 GMT

Just switched from sky Wi-Fi to EE, the general speeds are much better and averaging around 200-400 mbps download speed however about every 10,15,20 seconds ill get really bad spikes in ping for a few seconds.

does anyone know how to fix this please?(cant use ethernet)

Re: Huge ping/latency spikes after switching to ee

XRaySpeX — Sat, 02 Nov 2024 16:17:47 GMT

Displaying your SSID got your image rejected.

Re: Huge ping/latency spikes after switching to ee

XRaySpeX — Sat, 02 Nov 2024 16:19:34 GMT

Run ping bbc.co.uk -t for a bit & post it.

Re: Huge ping/latency spikes after switching to ee

JimM11 — Sat, 02 Nov 2024 17:02:29 GMT

@chillies Pinged the bbc for 3 minutes, wireless connected, so you know and results are as below.

Ping statistics for 2a04:4e42:600::81:
Packets: Sent = 180, Received = 180, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 25ms, Average = 21ms

IPV4 not much difference.

Ping statistics for 151.101.0.81:
Packets: Sent = 180, Received = 180, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 28ms, Average = 23ms

Re: Huge ping/latency spikes after switching to ee

XRaySpeX — Sat, 02 Nov 2024 16:42:53 GMT

Ah, IPv6 & WiFi is slower than IPv4 & Ethernet:

Ping statistics for 151.101.0.81:
Packets: Sent = 1170, Received = 1170, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 21ms, Average = 7ms

Re: Huge ping/latency spikes after switching to ee

JimM11 — Sat, 02 Nov 2024 16:47:45 GMT

@XRaySpeX If 25ms on a slow connection is not livable, what can one say!!! Did not want to dash the OP hopes so early on...

Re: Huge ping/latency spikes after switching to ee

XRaySpeX — Sat, 02 Nov 2024 16:48:50 GMT

@JimM11 : No, I'm just observing.

Re: Huge ping/latency spikes after switching to ee

JimM11 — Sat, 02 Nov 2024 16:51:08 GMT

@XRaySpeX Got it, will be able to check out fttp couple day's time, if OR/Contractor's get there act together.

Re: Huge ping/latency spikes after switching to ee

XRaySpeX — Sat, 02 Nov 2024 16:56:51 GMT

@JimM11 : What EE BB plan you currently on? I don't get IPv6 on my legacy FTTC.

Re: Huge ping/latency spikes after switching to ee

JimM11 — Sat, 02 Nov 2024 17:07:56 GMT

@XRaySpeX From and To. Latest bill shows, yet to be implemented.

Broadband Package
Fibre 50 Essentials

Broadband Package
Full Fibre 500 Essentials

Re: Huge ping/latency spikes after switching to ee

XRaySpeX — Sat, 02 Nov 2024 17:12:32 GMT

Ah, yes, @JimM11 , you have a New EE BB plan. My legacy is just called Fibre Plus (EE's uncapped 80 Meg VDSL FTTC).

Re: Huge ping/latency spikes after switching to ee

JimM11 — Sat, 02 Nov 2024 17:17:43 GMT

@XRaySpeX If i had 80/20 would not have even bothered, 2 priorities keep the wife from going nuts, when the daughter is streaming 4K movie because she can, her PS5 going at the same time, and as long as wifi calling works then i could not care less about the speed, been doing this for over 40yrs so know how it all works.

Re: Huge ping/latency spikes after switching to ee

XRaySpeX — Sat, 02 Nov 2024 18:58:45 GMT

Yes, @JimM11 , I'm just going for the Full Fibre 150 Essentials. I don't go in for all this chasing of lightning speeds 😉 .

Re: Huge ping/latency spikes after switching to ee

JimM11 — Sat, 02 Nov 2024 19:06:02 GMT

@XRaySpeX Cannot fully remember, but the 150 - 500 was like £2 difference/month on the upgrade, and did not like the FF100 claimed as 150, So gave it a fighting chance with the 500 spec.

Your broadband package

Full Fibre 500 Essentials

We'll be in touch to let you know your broadband service start date.

Your contract is for: 24 months, starting when your service is activated.

Your expected speeds

	500 Mbps
Your estimated download speed

	73 Mbps
Your estimated upload speed

Your Speed Guarantee
Your guaranteed download speed is: 425Mbps

Find out more about the Speed Guarantee.

Re: Huge ping/latency spikes after switching to ee

XRaySpeX — Sat, 02 Nov 2024 19:12:36 GMT

@JimM11 wrote:

did not like the FF100 claimed as 150

What does that mean? FF 150 is advertised as 149 Meg:

Re: Huge ping/latency spikes after switching to ee

JimM11 — Sat, 02 Nov 2024 19:24:49 GMT

@XRaySpeX When i ordered way back in Sept, was advertised as FF 100 but did say 150Mb/s, may have just been how it was on my system have them all written down, FF50/100/300/500/900 and 300 or 500 was the same price, go figure, until you period ends of course.... with £4 from 100 - 500 diff....

Re: Huge ping/latency spikes after switching to ee

chillies — Sat, 02 Nov 2024 21:16:20 GMT

Re: Huge ping/latency spikes after switching to ee

JimM11 — Sun, 03 Nov 2024 09:02:10 GMT

@chillies When you get time, ping your internal router on 192.168.1.254 and switch of everything wireless apart from your test device that you are using to ping with. What device are you using to test your wireless connection with?

Run a couple of 3 min test's and with all my wireless devices connected as i know that mine are fairly stable, nothing untoward that can be seen, and quick capture and copy for you to look at, was lucky and had a few ups just at the end so have included.

Reply from 192.168.1.254: bytes=32 time=2ms TTL=64
Reply from 192.168.1.254: bytes=32 time=2ms TTL=64
Reply from 192.168.1.254: bytes=32 time=4ms TTL=64
Reply from 192.168.1.254: bytes=32 time=24ms TTL=64
Reply from 192.168.1.254: bytes=32 time=4ms TTL=64
Reply from 192.168.1.254: bytes=32 time=21ms TTL=64
Reply from 192.168.1.254: bytes=32 time=29ms TTL=64

Ping statistics for 192.168.1.254:
Packets: Sent = 180, Received = 180, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 29ms, Average = 3ms

Ping statistics for 192.168.1.254:
Packets: Sent = 180, Received = 180, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 42ms, Average = 3ms

Re: Huge ping/latency spikes after switching to ee

XRaySpeX — Sun, 03 Nov 2024 10:46:58 GMT

I would expect <1ms to your own router:

Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Minimum = 0ms, Maximum = 1ms, Average = 0ms

Re: Huge ping/latency spikes after switching to ee

JimM11 — Sun, 03 Nov 2024 11:11:28 GMT

@XRaySpeX Wireless!