topic Re: new broadband not covering property in Broadband & Landline

new broadband not covering property

pipswhite — Sun, 03 Nov 2024 16:26:34 GMT

Just migrated from BT to EE.Original bt configuration was hub and 3 discs(black).Was sold SH40J Smart Hub Pro and SW40J Smart WiFi Pro.Specifically asked salesperson would this new set up cover the whole property.Was told YES.Now only have broadband in two rooms.If I move the wi fi Pro further than next room it doesn't pick up the hub.EE helpline sending me around in circles from tech to sales.Any advice please

Re: new broadband not covering property

JimM11 — Sun, 03 Nov 2024 17:37:32 GMT

@pipswhite You just have to persevere it's unfortunate, copy link to the help and the check diagnostic below it also.

ee-smart-hub-pro-and-smart-wifi-pro-t-and-cs-september-2024.pdf

Broadband Help | EE

Re: new broadband not covering property

Profile closed — Sun, 03 Nov 2024 17:37:27 GMT

I'm on Fibre 900 with the Plus hub, and EE have told me the plan includes up to 3 extenders, so yours will too.

Go back to 150/Broadband and tell them you need 2 more extenders as you had before.