topic Re: Unable to add BroadbandAccount to EE app in Broadband & Landline

Unable to add BroadbandAccount to EE app

NF28 — Sun, 22 Sep 2024 17:55:43 GMT

Why can I still not link my broadband account to the EE mobile app? This has been on-going since the beginning of the year and it is extremely frustrating. It has been raised several times and never been fixed.

I am receiving texts to say login to your account to view Broadband Bill but I can’t even do this!

Please can someone find a resolution?

Many thanks

Re: Unable to add BroadbandAccount to EE app

JimM11 — Sun, 22 Sep 2024 18:05:14 GMT

@NF28 You need to keep in touch with EE CS about this, the forum can do nothing to help with no account access.

Re: Unable to add BroadbandAccount to EE app

Shm1 — Sun, 03 Nov 2024 10:00:30 GMT

I am the same, I’ve sent messages, phone calls, chats etc, each time saying it will be resolved. I open case, they close it without fixing. I switched my broadband from bt to Ee in dec of last year and have not been able to view a bill as of yet. I can only see my mobile bills. It’s frustrating and beyond ridiculous. I thought about asking for paper bills but that would cost me an extra £3 a month.

Re: Unable to add BroadbandAccount to EE app

Leanne_T — Sun, 03 Nov 2024 13:34:47 GMT

Hi @Shm1

I am really sorry you are unable to view the bills.

What happens if you try and add the broadband account using the 'link a product' option?

just to check what has been tried already, have you tried removing and deleting the app and trying again?

Leanne.

Re: Unable to add BroadbandAccount to EE app

Shm1 — Sun, 03 Nov 2024 17:55:09 GMT

Tried many times and nothing worked, it’s been passed between every team known to man and still nothing. Several phone calls trying to fix while I was on the phone then told to leave it with them. I recently tried again and was told they would look into it again then I got another email saying the request was closed. I honestly don’t have the energy for it anymore.