topic Re: New EE hub in Broadband & Landline

New EE hub

LH59 — Sat, 02 Nov 2024 10:05:55 GMT

We have just been sent the new EE Smart Hub plus. We had ATC Sun Ray heaters which worked perfectly on the old BT hub. Now the Gateway will not connect to the new hub. Has anyone had a similar problem and can suggest a solution?

Re: New EE hub

Profile closed — Sat, 02 Nov 2024 10:58:18 GMT

Ex BT customer here. Don't have any ATC stuff, but do have Hive, which operates via a hub -presumably similar to your Gateway. But it connects via ethernet. Your Gateway has a socket - is that an option?

Assuming you're trying it via wi-fi, what do you see in the routine?

Re: New EE hub

LH59 — Sat, 02 Nov 2024 12:31:14 GMT

Hi, the heating gateway box has an ethernet cable from the hub and is powered via a USB cable from the hub.

According to the flashing light sequence on the Gateway, it looks like the hub is not assigning an IP address to it.

Thanks

Re: New EE hub

Mustrum — Sat, 02 Nov 2024 12:42:56 GMT

@LH59 the EE and BT routers use the same IP addresses, however there have been cases where the EE router does not seem to make a connection to devices with slower interfaces.

Do you have a switch that the heating controller could plug into which then connects to the router?

Or do you still have the BT router, if so can you use that. You will need to tell BT/EE that you need to keep it to make your heating work, or they will send you endless messages about returning it and/charge you for it.

Re: New EE hub

LH59 — Sat, 02 Nov 2024 17:11:39 GMT

Hi,

Thanks for the reply. We had to switch the router because we have been switched to digital calling and the old router had no phone socket. We no longer have the old router.

What type of switch do you mean? The ATC technical adviser told us to use a TPLINK splitter. The one suggested splits a POE ethernet IN to a separate ethernet and DC power OUT. This didn't work. So are we trying to slow down the signal between the router and the ATC Gateway controller??

Any help is welcome. Thanks.

Re: New EE hub

XRaySpeX — Sat, 02 Nov 2024 17:18:02 GMT

An Unmanaged Switch splits 1 Ethernet LAN into many.

Re: New EE hub

JimM11 — Sat, 02 Nov 2024 17:26:45 GMT

@LH59 And if you wish to click on posting link below please do so.

Solved: Tado Heating doesn't work with new Smart Hub Pro - The EE Community

Re: New EE hub

Mustrum — Sat, 02 Nov 2024 17:39:48 GMT

@LH59 I would. not have thought you needed a POE one, but you can pick up a simple 5 port one for less than £10

Re: New EE hub

XRaySpeX — Sat, 02 Nov 2024 17:35:24 GMT

@Mustrum : Your linky doesn't compute! No URL just words of your phrase.

Re: New EE hub

JimM11 — Sat, 02 Nov 2024 17:38:30 GMT

@LH59 You may wish to take a couple of mobile pics and post them up, kind of hard to work out your unit's control wise etc.

Re: New EE hub

Mustrum — Sat, 02 Nov 2024 17:41:35 GMT

@XRaySpeX thanks, as it happens it was very similar to yours.. Fixed now.

Re: New EE hub

Profile closed — Sat, 02 Nov 2024 17:54:12 GMT

This won’t add much, but still. We also have the Plus router. Our Hive Hub (at least 5yrs old) is connected directly to it via Ethernet, with power from a nearby socket. In fact it’s the only device connected directly to the router, so I’ll always have access (inc when away) to all our Hive stuff.

Everything else is AV kit connected to an 8 port unmanaged Edimax ethernet switch which is off if we’re away.

Not sure if we’re confusing internet and power connections 🤔

Re: New EE hub

Profile closed — Sat, 02 Nov 2024 17:56:30 GMT

Wifi devices are additional, obvs

Re: New EE hub

LH59 — Mon, 04 Nov 2024 12:33:45 GMT

We have installed a TPLiknk LS1005G Switch and it has solved the problem.

Thank you for your help.

Re: New EE hub

LH59 — Mon, 04 Nov 2024 12:34:40 GMT

Thank you very much.

The TP Link 1005G solved the problem.