topic Re: WiFi setup and Apple AirPlay issue in Broadband & Landline

WiFi setup and Apple AirPlay issue

Mikegf04 — Mon, 06 May 2024 18:12:53 GMT

Hi, I’ve just notated to EE from BT, and setup my new router earlier today.

I’ve noticed that when I am streaming music to a speaker using airplay that every two minutes or so it ‘glitches’ or ‘pauses’, so there’s a tiny break in the music of maybe a second or so.

Anyone else come across this? If it continues I’ll have to give the helpline a call as it’s v annoying.

cheers

Re: WiFi setup and Apple AirPlay issue

Mikegf04 — Mon, 20 May 2024 07:47:16 GMT

OK, this is driving me potty.

I have a router and a repeater unit upstairs. I don't have a large house, its a small semi detached.

I am continually getting tiny little drop outs when streaming music. I have tried turning off the repeater in case thats causing the issue, but when I am upstairs listening to music that makes the problem worse.

I didn't have this issue when I was with BT, but since I installed the new EE kit two weeks ago this has been continually happening.

I'm not sure what to do next, is there anyone I can turn to for help?

thanks

Re: WiFi setup and Apple AirPlay issue

Mustrum — Mon, 20 May 2024 08:23:57 GMT

@Mikegf04 Do you still have the BT router? Are you able to use it?

Sometimes the extra features do not work so well with some devices, or it could be interference on WiFi channels, an analyser can help check on that.

Re: WiFi setup and Apple AirPlay issue

Mikegf04 — Wed, 22 May 2024 09:58:03 GMT

HI @Mustrum thanks.

No, I sent the BT router back. I think you're right, its some sort of interference. I have tried this with the Wi Fi plus repeater unit turned off, but no real success, just in case there was something around that.

I don't have an analysing tools...maybe I should ask EE to send an engineer to have a look at things.

cheers

mike

Re: WiFi setup and Apple AirPlay issue

Mustrum — Wed, 22 May 2024 10:25:09 GMT

@Mikegf04 Alas I don’t have the same router, however if you are able to log into it and turn the 5Ghz WiFi band off then try and stream again.

Also if the 2.4Ghz channels have a mode option, try the option on that one at a time. If you can get it to stream more smoothly it should then be ok to turn the 5Ghz band back on.

Re: WiFi setup and Apple AirPlay issue

Chris_B — Wed, 22 May 2024 13:05:09 GMT

@Mikegf04 Have you tried the simplest of options and just restarting the router ? Turn it off for 30+ seconds and then restart it.

Re: WiFi setup and Apple AirPlay issue

Mikegf04 — Thu, 23 May 2024 12:57:28 GMT

HI - I have experimented with turning off the repeater/WiFi plus device, and restarting the router from the app (I haven't actually turned the router off at the mains tbh, but that sounds like a good thing to try).

I'll try and report back

cheers

Re: WiFi setup and Apple AirPlay issue

mpritch — Thu, 31 Oct 2024 21:05:25 GMT

Did you ever find a solution? I'm suffering from the same issue

Re: WiFi setup and Apple AirPlay issue

Peter_W — Fri, 01 Nov 2024 11:20:01 GMT

Good morning @mpritch, thanks for reaching out to us about this.

What sort of setup do you have here, is it the latest EE Smart Hub and Smart WiFi extenders?

Also how far is your AirPlay speaker from your Hub / extender?

Peter

Re: WiFi setup and Apple AirPlay issue

mpritch — Fri, 01 Nov 2024 11:33:19 GMT

Hi Peter,

I have a EE Smart Hub 32B about 3m away from the speaker (AudioPro C5A). I have an extender connected with Ethernet backbone on the next floor up, but the speaker is showing as connected to the hub with excellent signal.
The speaker is 2.4Ghz only, but supports 802.11 b/g/n. It is AirPlay 1. I’m streaming from an iPhone 16 Pro, about 1m from the speaker.
I’ve just switched from a BT Home Hub 2, which had no issues.
Hope that helps!

Martin

Re: WiFi setup and Apple AirPlay issue

Peter_W — Fri, 01 Nov 2024 12:08:59 GMT

Cheers @mpritch 😊

Is there anything nearby that could be causing interference with the signal?

Have you had a chance to try all the steps recommended earlier in this thread too?
Peter

Re: WiFi setup and Apple AirPlay issue

SteveinIoW1 — Sun, 23 Nov 2025 18:27:49 GMT

Ok ..I'm a bit late but maybe this will help someone

In my setup I use the Neutron music player on Android (running on a newish Lenovo tablet, or a Samsung Tab 8, or Moto G54 phone ). For years with my BT hub allowed streaming of music flawlessly (via DLNA) to my Yamaha CRX-N470D Hifi ( now connected by ethernet to my SH31B Smart (!) hub.

If I connect the mobile devices to the hubs normal 2.4/5.5ghz WiFi SSID I suffer problematic connection plus regular dropouts of of 1 or 2 secs. I don't think this has anything to do with signal quality or interference...it seems like protocol issues or glitches in the hubs main WiFi connection SSID.....

This hub has given me grief from day one, ..DDNS disappeared during initial setup so I couldn't setup remote connection to a number of smart devices (solar and heating thermostats). The hubs UI has been painfully slow and the hub seemed to receive numerous automatic firmware updates over the last 18 months or so, one of which completely broke the WiFi connections to our heating thermostats and solar inverter Comms device. A ' compatibility ' WiFi channel became added to the hub firmware and I needed to create a new 'compatible' WiFi SSID and reconfigure various 2.4GHz devices in order to get them working again.

Over the last 6 months we noticed audio streaming to the hifi was playing up. I had thought it was an update to the player app, maybe it still has something to do with that app, HOWEVER ...if the Android devices are connected to the compatibility WIFi SSID then it all works flawlessly! It really seems to me the hubs main 5.8ghz WiFi SSID channel has some odd issues going on. ...

In theory its great to have a super fast 5.8Ghz WiFi connection to our devices but currently I have more things that can only work reliably on the 'compatibility' WiFi channel !. I'm now wondering if this may also have some connection to sporadic problems on certain streaming apps on our smart LG TV????

I'm reasonably I.T savy however the time I've spent sorting out various problems on this hub has been a joke..

I guess my advice is if you get problems and glitches , configure a compatibility WiFi SSID in the hub and then connect all devices to that.

Cheers Steve

Re: WiFi setup and Apple AirPlay issue

JimM11 — Sun, 23 Nov 2025 18:37:11 GMT

@SteveinIoW1 Probably the best advice to use the compatible wireless as the main is rubbish since the Feb FW update!

Re: WiFi setup and Apple AirPlay issue

SteveinIoW1 — Sun, 23 Nov 2025 19:26:18 GMT

Thanks for your interesting comment Jim ...it probably was around Feb when I first noticed streaming problems. I haven't had much free time to investigate this until today (most of the day wasted! .., tried older App APKs, Android updates, reinstalls etc etc but I can now clearly see ALL of my mobile devices only reliably stream when connected to the hubs 'compatible' WiFi channel .....maybe it's Android, maybe it's the music app? however given all the FW and WiFi changes on this hub and your comments I am suspicious there is some WiFi oddity going on.

Re: WiFi setup and Apple AirPlay issue

JimM11 — Sun, 23 Nov 2025 19:29:39 GMT

@SteveinIoW1 Was the reason i left Mar 5th after all that happened, with 13 months still to go!