topic Re: WiFi 7 & Landline in Broadband & Landline

WiFi 7 & Landline

Samji — Thu, 31 Oct 2024 07:22:49 GMT

Hi. I was hoping to migrate from BT to EE today. However, despite suggesting that WiFi 7 (at 1.6gb) would be available on EE, no such package was on offer. Is this because I want to take my landline with me too? Any idea when this combination would be available? Thanks

Re: WiFi 7 & Landline

XRaySpeX — Thu, 31 Oct 2024 07:34:38 GMT

DV (& EE TV) are not yet available on the EE FF 1.6 Gig plan. Which plan & router are you being offered?

Re: WiFi 7 & Landline

Samji — Thu, 31 Oct 2024 09:40:26 GMT

Hi. I’m being offered the WiFi 7 but only if I take that without a landline. That means I need a separate contract which then becomes more expensive combined. Thanks

Re: WiFi 7 & Landline

XRaySpeX — Thu, 31 Oct 2024 09:48:00 GMT

If you take the 1 Gig or less plan you can take your landline no. with you.

Re: WiFi 7 & Landline

Samji — Thu, 31 Oct 2024 09:53:12 GMT

The trouble is that I want the faster one.

Re: WiFi 7 & Landline

Samji — Sat, 02 Nov 2024 01:08:54 GMT

I think this is more of a question that EE needs to answer. Are they planning to provide WiFi 7 and landline as a package, so that I can migrate from BT? Thanks

Re: WiFi 7 & Landline

GosforthUK — Sat, 02 Nov 2024 12:18:26 GMT

I had response from Complaint team yesterday, and not...

They still don't know, when it will be available EE TV or DV Landline on 1.6 Gbps package, regardless which router (SmarHub Plus Wifi 6 or SmartHub Pro Wifi 7) You have...

From my understanding, 1.6 Gbps "Busiest Home Broadband" it's on new, separate system, which causing a lot lot trouble all around (including not accesible some parts of website, errors, wrong info displayed)... It's shame, as whilst this was acceptable year ago, now, when effectively it's full service, not trial, it should be polished already... but it's not...

Re: WiFi 7 & Landline

Matt_124 — Sat, 02 Nov 2024 13:34:34 GMT

I think there's a bit of confusion here with the WiFi 7 component. WiFi 7 is available on all EE Broadband packages equal to or above 150Mbps and up to 900Mbps as an optional extra at £10pm, so WiFi 7 factually is available with Digital Home Phone. But not the 1.6Gb package (aka Busiest Home Bundle.)

Calling the package "WiFi 7" is only going to lead to confusion for yourself, customer services and other users who do not want those higher speeds but want to avail of the benefits of WiFi 7.

The issue is the 1.6Gb package (which happens to come with WiFi 7) is not currently available with Digital Home Phone or EETV as it is currently on a separate ordering and service management system to the packages up to Full Fibre 900.

The 1.6Gb package is also officially only available to new customers to BT/EE, so the route being used for yourself is not typical to normal BT to EE migrations.

Re: WiFi 7 & Landline

Samji — Sun, 03 Nov 2024 18:50:35 GMT

That's very kind of to enquire.

Thanks so much.