topic Is SH20A an Ee Smarthub and why do I have a bt firmware? in Broadband & Landline

Is SH20A an Ee Smarthub and why do I have a bt firmware?

sbarker555 — Thu, 31 Oct 2024 06:27:53 GMT

I have a new hub but it's showing firmware v0.43.01.15019-BT? Should this not be an ee firmware? I cannot get Wi-Fi controls to work

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

JimM11 — Thu, 31 Oct 2024 06:40:49 GMT

@sbarker555 Can you explain why you have a NEW hub the EE Smarthub (2003) version? What version of app that you are using and the version number of the actual app if it is not too much of a problem.

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

XRaySpeX — Thu, 31 Oct 2024 07:37:51 GMT

Yes, you have the EE Smart Hub (2023), model no. SH20A. I understand it is EE badge-engineered of the BT SH2 & therefore likely to still have BT firmware.. As such it is a WiFi5 compatible router. 2 later EE routers are the WiFi6 Smart Hub Plus & the WiFi7 Smart Hub Pro.

I'm unsure whether the EE app is meant to work with the EE Smart Hub (2023).

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

sbarker555 — Thu, 31 Oct 2024 09:07:07 GMT

I am not able to get the Wi-Fi Controls working so EE sent me a 'new hub' 2 days ago ? And the App version is 5.49.

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

JimM11 — Thu, 31 Oct 2024 09:25:18 GMT

@sbarker555 As @XRaySpeX has said, it is not known if the EE app has the ability to connect to that specific router and do the control that you may need, take it that you had a like for like swap out from EE. You would be better to call EE CS and get to Technical Support and ask the specific question of does the EE app control the Older EE Smarthub (2003) model!!!!

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

XRaySpeX — Thu, 31 Oct 2024 09:30:47 GMT

Which router did you have before they sent you a EE Smart Hub (2023)?

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

sbarker555 — Thu, 31 Oct 2024 09:37:35 GMT

I had the same hub I have told them this ..... I am nit sure why they will not send an updated hub ? What is the updated hub model number then ?

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

XRaySpeX — Thu, 31 Oct 2024 09:44:57 GMT

I've given you their official names. That's all you need.

Duh! How stupid! They just throw routers at any issue regardless of whether it can possibly fix it!

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

JimM11 — Thu, 31 Oct 2024 09:49:28 GMT

@sbarker555 It's not an automatic that if you call, just give me the latest hub, and as advised, have you called to find out what works, public forum and all customers like yourself. Take it that you think you have something specific that you require. Did you ever need wifi controls before but you need them now?

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

sbarker555 — Thu, 31 Oct 2024 10:20:50 GMT

Just spoken to ee and been told that the ee hub I have SHOULD work with Wifi Controls - been raised to next tech level to look into ?

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

sbarker555 — Thu, 31 Oct 2024 10:25:45 GMT

Without the Wifi Controls you can't run the speed test or see what devices are connected. Through the BT app I used this

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

XRaySpeX — Thu, 31 Oct 2024 10:57:17 GMT

You can run a speedtest anywhere. There are many of them. I prefer http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
You can see Connected Devices by logging into router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router & then looking on the Advanced > My Network page.

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

sbarker555 — Thu, 31 Oct 2024 15:31:54 GMT

Just had an update BT are now sending me out a SmartHub Plus ....... hoping this will work now with the Wifi Controls. Been told that its a stronger signal too.

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

JimM11 — Thu, 31 Oct 2024 18:21:11 GMT

@sbarker555 Are you a new BT-EE migration customer? The EE app does work with the EE Smarthub+, cannot comment regarding stronger/weaker signal, and will be faster speed wise as 1 generation of wifi later, but that all depends on your device capabilities, nothing else.

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

sbarker555 — Fri, 01 Nov 2024 09:28:29 GMT

Yes I was on BT Fibre 2 and now migrated to EE Fiber 500 Essentials - was actually cheaper than what I was paying before ! I was told that the BT repeater discs I have won't work with the EE Smarthub+ so hence my original signal query. Hoping this resolves my issue on trying to pair the EE app with the hub for the wifi-controls. Due to be delivered tomorrow so time will tell then !

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

JimM11 — Fri, 01 Nov 2024 09:40:09 GMT

@sbarker555 When you have time, post up what BT Repeater disk's you have, the Black complete wifi DO NOT work with the EE Smarthub+, the white BT Whole Home are supposed to but some have been posted as causing issues. Link below lets you see what from the BT Forum.

What disc do I have? BT Complete Wi-Fi or BT Whole... - BT Community

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

sbarker555 — Fri, 01 Nov 2024 10:40:41 GMT

I have the black complete Wifi, so yes this won't work then for sure

Re: Is SH20A an Ee Smarthub and why do I have a bt firmware?

JimM11 — Fri, 01 Nov 2024 10:45:14 GMT

@sbarker555 They will not work with the router, equivalent from EE is the model SW30A to work with the SH31B/32B.