topic Re: Review in Broadband & Landline

Review

Radek18 — Wed, 30 Oct 2024 12:06:59 GMT

I am a ee broandband customer I joined from bt, when setting my broadband contract i was offered by the staff I spoken with that if i join mobile contract they will pay the cancellation fee of my previous network which I agreed, it was only just under 50 pound, if I knew what is going to happen will never join them, once switched they said I was their customers two years ago and they will not going to pay which is a false statment which I will seek explanation, so far I asked for proof and have no replay. I wll take this further as this is unnacceptable, slander, the issue a false statment which do jot sent me any proof I was thei customer two years ago, I have proof I was not their customer, regret joining them and will change network as soon as I can. Do not recommend this to anyone.

Re: Review

Alex_H — Wed, 30 Oct 2024 16:37:17 GMT

Hi @Radek18,

Welcome to the EE Community

I am sorry to hear of your experience since joining us. Was it a credit for your final bill with your previous broadband supplier? As that is an offer we do have on currently detailed here Switching Credit | Broadband Help | EE

Or was it the termination fee for your previous networks mobile contract?

How were things left after speaking to us on 150, what had they advised were the next steps?

Alex

Re: Review

Radek18 — Wed, 30 Oct 2024 19:02:24 GMT

Hi Alex was the final bill, I have made a complaint they said they will
listen to the calls but no idea if this will get resolved all the process
that I went trough do not wish this to anyone.

Re: Review

Alex_H — Thu, 31 Oct 2024 11:44:55 GMT

@Radek18 Thank you for providing an update to let us know you have a complaint open. Once our team have listened to the call they should be able to help get this resolved for you. I am sorry you have had a poor initial experience.

Alex

Re: Review

Radek18 — Thu, 31 Oct 2024 12:15:03 GMT

Hi Alex appriciate this but cannot wait till my cntracts end to join
someone else. Regret joining ee, been three customer for 8 years and did
not had such problems.

Re: Review

JimM11 — Thu, 31 Oct 2024 12:32:52 GMT

@Radek18 Have you looked to see what contract that you are on, and for what period?