https://community.ee.co.uk/t5/Broadband-Landline/EE-tv/m-p/1466879#M105828 <P>EE arranged to install fibre broadband today, engineers fitted new connection, moved router to new connector, but there was a problem in making connection. They were waiting for EE to explain why no connection. The engineer said it should take an hour or so, &amp; would go to next job which was around corner &amp; when able would make connection remotely on his phone. 2 hours later still no broadband, I rang engineer &amp; he said he would chase it up. 6 hours later we had no further contact with engineer, but we have internet, but no landline connection &amp; no computer connection, no tv apps, &nbsp;no tnt &nbsp;or sky sports &amp; have had now follow up from EE to see how things have gone. I expected everything to be exactly the same as before fibre broadband.</P><P>&nbsp;</P> Tue, 29 Oct 2024 18:47:22 GMT N30lel 2024-10-29T18:47:22Z https://community.ee.co.uk/t5/Broadband-Landline/EE-tv/m-p/1466879#M105828 <P>EE arranged to install fibre broadband today, engineers fitted new connection, moved router to new connector, but there was a problem in making connection. They were waiting for EE to explain why no connection. The engineer said it should take an hour or so, &amp; would go to next job which was around corner &amp; when able would make connection remotely on his phone. 2 hours later still no broadband, I rang engineer &amp; he said he would chase it up. 6 hours later we had no further contact with engineer, but we have internet, but no landline connection &amp; no computer connection, no tv apps, &nbsp;no tnt &nbsp;or sky sports &amp; have had now follow up from EE to see how things have gone. I expected everything to be exactly the same as before fibre broadband.</P><P>&nbsp;</P> Tue, 29 Oct 2024 18:47:22 GMT https://community.ee.co.uk/t5/Broadband-Landline/EE-tv/m-p/1466879#M105828 N30lel 2024-10-29T18:47:22Z https://community.ee.co.uk/t5/Broadband-Landline/EE-tv/m-p/1466929#M105839 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4587172">@N30lel</a>&nbsp; your phone connects to the smart hub. &nbsp; &nbsp;If you have working Internet, you’re gonna have to explain why you have no computer connection and what does that actually mean? &nbsp; &nbsp;&nbsp;</P> Tue, 29 Oct 2024 20:13:42 GMT https://community.ee.co.uk/t5/Broadband-Landline/EE-tv/m-p/1466929#M105839 Chris_B 2024-10-29T20:13:42Z