topic Re: Broadband Order: Order cancelled due to "system issue" and now stuck. in Broadband & Landline

Broadband Order: Order cancelled due to "system issue" and now stuck.

SamNewall — Mon, 28 Oct 2024 15:59:57 GMT

I placed an order for Full Fibre Gigabit Essentials back on the 27th September. I didn't hear anything on this order other than a couple SMS messages stating there were delays in confirming the engineer installation date.

However, It was only last week that I had a notification to say that the router had been dispatched to my home address.

Upon checking the order tracking, which had been mostly empty, I found that the engineer installation date had been cancelled. Upon ringing EE, I found out that the order had been cancelled by BT Wholesale due to a system issues in which the order became stuck.

I was supposed to get a callback today to sort out a new order, however that did not happen.

I have just tried to place a new order through EE's website and nothing works as the system seems to believe I already have broadband.

I'm now at a point where I don't know what to do.

My details are as follows:

Account number: ***********

Order reference (for the broadband): *************

Re: Broadband Order: Order cancelled due to "system issue" and now stuck.

XRaySpeX — Mon, 28 Oct 2024 14:03:49 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Broadband Order: Order cancelled due to "system issue" and now stuck.

JimM11 — Mon, 28 Oct 2024 15:11:00 GMT

@SamNewall You would be better to remove your account number from this public forum asap...

Re: Broadband Order: Order cancelled due to "system issue" and now stuck.

SamNewall — Mon, 28 Oct 2024 15:17:47 GMT

Cant edit post, have raised it with mods though.