topic Worst service. 1.6gbit package in Broadband & Landline

Worst service. 1.6gbit package

Benork — Sun, 27 Oct 2024 19:34:39 GMT

I had the new 1.6gbit service installed on the 15th of October, the was no previous line to the house so it is a brand new install. On the 25th I got the dreaded LOS light and no connection.

After communicating with ee, they advised thelat they would book the next available engineer slot to visit and they say it's a line issue and the will phone back to confirm when the visit will be. Still no phone call.

I suppose it could be a line fault but what's strange is since the fibre went out I can no longer access my package via my account with ee, woman on the phone said that it's because my broadband is down but surely I should still be able to access my account when using mobile data or wifi else where.

Re: Worst service. 1.6gbit package

XRaySpeX — Sun, 27 Oct 2024 19:48:36 GMT

Quite right! Your BB being down should only affect your access to the Net, not your EE a/c.

Re: Worst service. 1.6gbit package

Lesley_W — Mon, 28 Oct 2024 13:28:19 GMT

Hi @Benork

Welcome to our community.

I'm disappointed to see you are having trouble with your new broadband connection. As @XRaySpeX has advised, your online account access wouldn't be affected by any line faults.

I'd recommend getting in touch with our team to chase up the appointment and also flagging this online account issue.

Lesley